Office 365

MS-721 Collaboration Communications Systems Engineer

Become your organisation’s Teams voice and meetings guru in just 5 instructor-led days. This immersive course trains you to plan, configure, deploy, secure and troubleshoot Microsoft Teams Phone, Teams Rooms and certified devices – preparing you for the Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (Exam MS-721).

Why choose this course?

Full Microsoft Teams voice stack – end-to-end. Learn PSTN options (Calling Plans, Operator Connect, Direct Routing), auto attendants, call queues, Teams Rooms, Surface Hub and advanced meeting experiences.
Real-world, hands-on labs that emphasise least-privilege, conditional access, Defender-powered threat monitoring and proactive call-quality analytics.
Aligns directly with the Collaboration Communications Systems Engineer Associate certification – high-demand across hybrid-work enterprises.
Hybrid delivery – join on-campus or virtually from anywhere in South Africa.

This course is ideal for:

Collaboration or voice engineers responsible for Teams Phone, meetings and devices.
Microsoft 365 or identity admins expanding into voice and video workloads.
Network, AV or telephony specialists migrating on-prem PBXs to Teams.
Anyone preparing for Exam MS-721 on their Microsoft certification journey.

Prerequisites

General knowledge of Microsoft 365 & Teams, basic networking/telecoms and identity & access management fundamentals.

Course Content

Intro to Teams Meetings & Calling – Teams Phone, meetings, auto attendants, call queues, Teams Rooms devices
Plan & Design Teams Phone – basic vs advanced PSTN, dial plans, device strategy
Plan Microsoft Teams Rooms & Surface Hub – hardware options, licensing, room layouts
Plan & Optimise Networks for Teams Media – bandwidth planning, QoS, Wi-Fi and WAN design
Configure & Deploy Teams Phone – emergency calling, Calling Plans, Operator Connect, policies
Implement Direct Routing & Survivable Branch – SBC setup, voice routing, SBA
Extend Teams Phone Services – compliance recording, contact-centre integration, voice bots
Manage Meetings & Events – meeting policies, settings, webinars, live events, town halls
Configure Voice Users, Auto Attendants & Call Queues – user enablement, call flow design
Deploy Devices & Monitor/Troubleshoot – Teams phones & displays, Teams Rooms Pro portal, CQD analytics

Hardware Requirements

Interested?

Enquire today and one of our consultants will be in touch.