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Dynamics 365

MB-910 Microsoft Dynamics 365 Fundamentals (CRM)

Master the whole Dynamics 365 Customer-Engagement landscape in 2 instructor-led days. This hands-on course introduces you to Marketing, Sales, Customer Service, Field Service and Project Operations – preparing you for the Microsoft Certified: Dynamics 365 Fundamentals (CRM) exam MB-910.

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Why choose this course?

  • One course, five apps. Get a clear, side-by-side view of Marketing, Sales, Customer Service, Field Service and Project Operations so you can position the right tool for every customer scenario.
  • Business-process first. Each module maps app features back to real-world lead-to-cash, service and project workflows, making the concepts stick.
  • Certification ready. Aligned 100 % to Microsoft’s MB-910 exam blueprint and capped with scenario-based capstone labs.
  • Hybrid delivery – attend on-campus or virtually from anywhere in South Africa.
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This course is ideal for:

  • Business or IT professionals exploring Dynamics 365 customer-engagement capabilities.
  • Aspiring functional consultants, sales engineers or power users who need platform fundamentals before specialising.
  • Students or career-changers who want an industry-recognised starting point in Microsoft Business Applications.

Prerequisites

General computer literacy and a basic understanding of business processes (sales, marketing, service or projects) are helpful – no prior Dynamics 365 experience required.

Course Content

  • Dynamics 365 Marketing Fundamentals – customer-engagement concepts, segments, customer journeys, real-time marketing, LinkedIn & Customer Insights add-ins
  • Dynamics 365 Sales Fundamentals – lead-to-opportunity lifecycle, pipeline management, forecasting, Sales Insights & Sales Navigator apps
  • Dynamics 365 Customer Service Fundamentals – case lifecycle, knowledge management, omnichannel, Customer Service Insights & scheduling
  • Dynamics 365 Field Service Fundamentals – work orders, scheduling board, resource optimisation, inventory & asset management
  • Dynamics 365 Project Operations Fundamentals – project-based sales, project planning, resource utilisation & time/expense capture

Hardware Requirements

Interested?

Enquire today and one of our consultants will be in touch.