Corporate Courses

Customer Service Skills

Course Outline

The CBP™ Customer Service training and Certification program is aimed towards persons interested in learning the very essential basics that anyone in the Customer Service business must know. The course was developed with close consultancy with experienced Customer Service gurus across the business world. In this certification program you will learning the meaning of Customer Service, understand the importance of Customer Service, identify and describe the fundamental communication skills required for Customer Service, learn the role of tone, and much more. This course culminates the fundamentals and skills that every person in the field of Customer Services should have in his arsenal.The CBP™ Customer Service Certification provides the foundation for quality customer service and focuses on building life-long customer relationships by developing effective customer-care strategies.

Duration

1 Day

Location

Online

Prerequisites

Computer Literacy

Course Content

  • Introduction to customer service
  • Communication skills
  • Knowing your customer
  • Calming upset customers
  • Telephone customer service
  • Internet customer skills
  • Time management strategies
  • Stress management strategies

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