Corporate Courses

Customer Negotiation Skills

Course Outline

Negotiation is a type of discussion used to settle disputes and reach agreements between two or more parties. Negotiations frequently occur within the workplace. Professionals may negotiate contract terms, project timelines, compensation, and more.  

Negotiation is a discussion among individuals to reach a conclusion acceptable to one and all. It is a process where people, rather than fighting among themselves, sit together, evaluate the pros and cons and then come out with an alternative that would be a win-win situation for all. 





Course Content

  • Customer negotiation skills
  • Types of negotiation in the workplace
  • Tips for successful negotiation

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