Conflict Management
Develop the skills required to identify, manage, and resolve workplace conflict effectively. Learners will gain practical techniques for improving workplace relationships, facilitating productive conversations, and creating positive working environments.
- SAQA ID: SP-210409
- NQF Level 5
Programme Details
- 8 Credits
- Facilitated over 3 days
- 10 days on site to complete the Workplace Modules
- FISA Examination included
Programme Outcomes:
- Identify and describe the main sources of conflict.
- Analyse and evaluate conflict submission by affected parties
- Distinguish types of conflicts
- Apply appropriate strategies to manage conflict.
- Resolve conflict using appropriate techniques in the workplace.
- Develop and implement follow up plans
- Compile conflict resolution reports
- Communicate effectively with an employer and employees with regard to conflict issues.
Who Should Attend?
- Team Leaders
- Supervisors
- Managers
- Employees working within teams
