Terms & Conditions

1. Definitions

1.1 “Administration & Registration Fee”
Means a fee equal to R9000.00. This fee covers the student card, the building of an electronic portfolio of evidence (ePoE), and access to the online library and student LMS. The Administration & Registration Fee is to be paid by a Student and/or the Parent/Guardian (and if applicable, the Sponsor) on or before the Late Registration Date to secure the Student’s position for the Course applied for in this Agreement.

1.2 “Agreement”
Means this enrolment agreement, inclusive of these terms and conditions and all other Sections.

1.3 “Business Day”
Means any day excluding Saturdays, Sundays, and/or recognized public holidays in the Republic of South Africa.

1.4 “Blended Tuition”
Means a combination of Student tutor-facilitated and virtual instructor-led tuition and various methodologies of learning (face-to-face/instructor-led, Microsoft Teams, laboratory work, virtual-led training, self-study, and group interactive studies).

1.5 “Course”
Means the course selection identified in the Agreement under Section D – Course Selection and Payment Options.

1.6 “Course Fees”
Means the course (or the course fee) as described and quoted as per Part D of this Agreement.

1.7 “Co-signatory”
Means the party undersigning with the Student, being the Parent/Guardian and/or the Sponsor.

1.8 “CPA”
Means the Consumer Protection Act 68 of 2008.

1.9 “CTU”
Means CTU Training Solutions (Pty) Ltd with registration number 2005/038944/07 and/or any subsidiary of CTU and/or the CTU campus identified in this Agreement.

1.10 “Deposit”
Means 20% of the Tuition Fee (vocational, occupational & higher education) and 50% of the Tuition Fee (technical diplomas (NATED)).

1.11 “Fees”
Means the Course Fee, monthly fee, cash fee, and Registration Fee identified in the Agreement under Section D – Course Selection and Payment Options.

1.12 “Minor”
Means a person under the age of 18 (eighteen) years, as defined in Sections 17 and 18(3)(b) of the Children’s Act 38 of 2005.

1.13 “Late Registration Date”
Means 1 November 2024 for a February 2025 intake and 1 July 2024/2025 for a mid-year 2024/2025 intake.

1.14 “NCA”
Means the National Credit Act 34 of 2005.

1.15 “Parent/Guardian”
Means the person identified in the Agreement under Section B – Parent/Guardian Details.

1.16 “Party”
Means either the Student and/or the Co-signatory or CTU.

1.17 “Parties”
Means the Student and/or the Co-signatory, and CTU collectively.

1.18 “Registration”
Means the registration and enrolment of a Student by CTU for the Course selected by the Student as per this Agreement, subject to the Registration Fee being paid by the Student and/or Parent/Guardian.

1.19 “Section”
Means an alphabetically categorized section of the Agreement.

1.20 “Signature Date”
Means the date of undersigning of this Agreement by the Student, and/or the Cosignatory, as the case may be.

1.21 “Sponsor”
Means the person identified in the Agreement under Section C – Sponsor or Company Details.

1.22 “Student”
Means the person identified in the Agreement under Section A – Student Personal Details.

1.23 “Tuition Commencement Date”
Means the day upon which classes/tuition in respect of the Course/courses are to commence.

1.24 “Virtual Instructor-led Training”
Means courses delivered online in real time, enabling the student to interact with an established industry expert, regardless of location.

1.25 “Workplace-based Learning”
Refers to the skills and knowledge acquired through exposure and interactions in a workplace environment, necessary for completing a qualification.

1.26 “1st Semester”
Means the period Classes commence: February Intake – February 2025 to June 2025, Mid-year Intake – July 2025 to November 2025.

1.27 “2nd Semester”
Means the period: February Intake – July 2025 to November 2025, Mid-year Intake – February 2026 to June 2026.

2. General

2.1 This Agreement is an agreement between the Student, and/or the Co-signatory, and CTU.

2.2 If the Student is a Minor, this Agreement will be co-signed by the Student’s Parent/Guardian, who will be deemed to have assisted the Minor in entering into the Agreement and will be jointly and severally liable with the Student for the Fees.

2.3 If a Sponsor assumes the liability for the Student’s fee, the Sponsor will be a third party to this Agreement in his/her/its own name, with the obligation to pay the Fees jointly and severally with the Student, where the Student is not a Minor at the Signature Date. The Sponsor will be held solely liable for the Fees if the Student is a Minor at the Signature Date.

2.4 If the choice of campus is left blank for the Student to later specify his/her choice of campus, it will be deemed that the Student is contracted with the campus that has received his/her Registration Fee.

2.5 If a different campus is attended by the Student than what is reflected under Section A, the campus at which the Student commences their tuition will be the applicable campus.

2.6 If the Student has not paid the non-refundable Registration Fee on or before the Tuition Commencement Date, he/she will not be Registered and not be entitled to commence any tuition, provided, however, that all registrations and enrolments will be within CTU’s discretion.

2.7 Should the Student and/or Parent/Guardian have paid the non-refundable Registration Fee on or before the Tuition Commencement Date but failed to have reported to any campus of CTU to commence his/her tuition, he/she will be deemed to have been contracted with the CTU campus closest to his/her place of residence, or the CTU campus that received his Registration Fee.

3. Commencement Date and Duration

The provisions regarding this Agreement will apply from the Signature Date and will remain in full force and effect from the date thereof until the expiration of the Agreement or as otherwise agreed between the Parties in writing, provided that this Agreement is accompanied by proof of payment in respect of the Registration Fee.

4. CTU’s Rights and Obligations

4.1 CTU will offer the Student tutor-facilitated and/or virtual instructor-led and/or Blended Tuition in the year for the Programme.

4.2 The Parties acknowledge that CTU provides facilitator-led tuition and therefore:
4.2.1 In the event of resignation, sickness, or temporary indisposition of a facilitator, classes may become disrupted and be rescheduled.
4.2.2 In the event of a permanent indisposition of the facilitator, CTU shall, within reasonable time, once the permanent indisposition has been confirmed, engage the services of another facilitator.
4.2.3 CTU shall not be liable for any disruption or rescheduling of classes due to a facilitator’s personal indisposition.

4.3 Subject to CTU’s rights to cancel any Course on the terms and conditions set out hereunder, this Agreement constitutes an undertaking on the side of the Student to receive the tuition, participate in the Course enrolled for, and for the Student and/or the Parent/Guardian to pay the Course Fees in full, as and when the Fees become due and payable.

4.4 CTU makes use of Blended Learning in all classes. CTU reserves the right to apply Online/Microsoft Teams/Virtual Instructor-led training if there are fewer than 10 (ten) Students enrolled for a specific Course.

4.5 CTU further reserves the right to cancel or reschedule any Course if there are 10 (ten) or fewer Students in total that have enrolled for the same Course at the same campus, or to transfer the Course to an alternative campus.

4.6 CTU reserves the right to consolidate a tuition Course with that offered at another CTU campus if there are 10 (ten) or fewer students in total that have enrolled for the same Course at the same campus, but together the consolidated Course will have 10 (ten) or more students.

4.7 As information technology is an evolving field of study, Courses and Course content are continually being revised and may need to be changed on short notice to reflect changes in the field of study. The right to change any of the CTU Courses and Course content is expressly reserved to CTU and within CTU’s discretion. Any changes will be conveyed to the Student.

4.8 CTU shall be entitled to deny a Student access to classes and/or withhold examination results, withhold certificates, deny access to its facilities and premises, and deny the Student participation in Student activities, without such act constituting a breach of this Contract, for as long as a Student’s Fees remain wholly or partially in arrears.

5. Student’s Rights and Obligations

5.1 The Student must complete all the courses and specified national and/or international exams relevant to the specific Course within the year of enrolment as specified in this Agreement.

5.2 The Student understands that this Agreement does not entitle him/her to the qualification for which he/she has enrolled under this Agreement or his/her attendance of classes only.

5.3 To qualify for any internationally recognized certification, the Student will, after completing the Course or modules of the Course, be required to write an internationally recognized examination set by an independent examination organization that will also be responsible for issuing such internationally recognized certifications upon successful completion of such examinations.

5.4 CTU will not be held liable to the Student should the Student fail to pass any examination.

5.5 CTU does not have control over the content and outcomes of the international vendor-related exams.

5.6 A foreign student needs a study permit/visa to study at any CTU campus. All foreign students should complete an online profile, apply online, and once accepted, enroll and sign the “Foreign Student Enrolment Agreement.”

6. Fees and Payment Terms

6.1 Payment in Full:
6.1.1 The Student and/or the Parent/Guardian may elect to pay all the Fees as per this Agreement upon completion of this Agreement on or before the Tuition Commencement Date.
6.1.2 A Student and/or Parent/Guardian that elects to pay all the Fees in full upon completion of this Agreement on or before the Tuition Commencement Date will be entitled to a Cash Fee (refer to Section E: Payment Method).

6.2 Payment in Instalments:
6.2.1 The Student and/or the Parent/Guardian may elect to pay the Fees in monthly instalments provided that the Student and/or Parent/Guardian settle the full Registration Fee, Administration Fee, and Deposit before the end of December 2025 or June 2025 (depending on intake), and 1 month’s instalment (as a deposit) on or before the last day of the month before the month classes commence. The remainder of the Tuition Fee is payable in equal monthly instalments as set out in Section D (Course Selection and Payment Options) of this Agreement.

6.3 Students can enrol by completing the Agreement and paying the Registration Fee. This Agreement will not be considered if not accompanied by proof of payment in respect of the Registration Fee.

6.4 However, regardless of the above, a Student can only be registered and accepted into a Programme provided that the Registration Fee (non-refundable) has been paid on or before the Late Registration Date.

6.5 If the Student elects to enrol for individual courses only, or to supplement a prior qualification by enrolling for (an) individual course(s) or modules, or to complete a Course on a different schedule than the annual Course cycle offered by CTU by registering for individual courses, the following terms will become applicable:
6.5.1 The Fees due for each course are payable per course in full before the Tuition Commencement Date of each course.
6.5.2 The Student will attend the first course offered on or after the Tuition Commencement Date specified in the Agreement.
6.5.3 If a Student has made a partial payment toward a course/module fee, but has not settled the total Fees at the time the course commences, CTU reserves the right to allow the Student to attend classes and to treat the outstanding balances as arrears.
6.5.4 While a Student is in arrears, any payment received will be allocated first to legal costs due (if any) and then to the capital amount outstanding.
6.5.5 Should the Student have enrolled for more than one course, failure to pay the full course/module fees before the Tuition Commencement Date of a course/module will automatically convert the Fees for the rest of the courses/modules enrolled into debt immediately payable. The cost of training material is included in the course price.

6.6 If the Student needs to postpone his/her studies before class commencement of the chosen intake, the Student will be allowed to utilize the funds within one year. Should the Student not re-enrol within a year for the following intake, the Student will forfeit the funds. A written postponement will be required prior to the commencement of the course.

7. International Examinations

7.1 The cost of international examinations for some of the courses, as set out in the student prospectus, is included in the Fees payable to CTU.

7.2 If a Student elects to study on his/her own schedule on an enrolment-per-course basis, all amounts paid to CTU will first be allocated toward the Fees and lastly to the costs of the international examination. If any balance is still due by the time of the international examination, CTU will not be held liable to the Student should the Student fail to pass any examination.

7.3 Before attempting the international exams, Students will sit for a CTU examination in preparation for their international examination. An 80% (eighty percent) pass rate is required before a Student may attempt to write the equivalent international examination.

7.4 International examinations, as specified in the prospectus, must be completed before 1 December of the year during which the course was offered. Examinations written after this date will be for the Student’s own account. (Not all CTU courses include international examinations. Please refer to the prospectus of the registration year.)

7.5 The re-write of any international module is not included in the Course fee.

7.6 International examinations can only be taken once a Student meets the academic requirements.

7.7 Students must ensure that all international exams are booked before the expiry date. Students will not have the option to book/write international exams after 10 December 2025/2026 (depending on intake).

8. Cession and Delegation

The Student and/or the Co-signatory may not cede and delegate his/her/their rights and obligations in terms hereof.

9. Application of the NCA

9.1 The Student and/or his/her Co-signatory acknowledge that CTU is not a credit provider.

9.2 In instances where amounts owing to CTU by the Student, and/or the Co-signatory are not settled within 20 (twenty) Business Days, this Agreement will become an incidental credit agreement, to which the provisions of the NCA will apply.

10. Election to Cancel the Agreement

10.1 CTU and the Student and/or Parent/Guardian acknowledge that the CPA applies to this Agreement.

10.2 The Student, and/or the Co-signatory will be entitled to cancel this Agreement by providing CTU with at least 20 (twenty) Business Days written notice of his/her/its intention to cancel the Agreement, whereby cancellation fees will apply.

10.3 The Student and/or the Co-signatory acknowledges that CTU will incur expenses in anticipation of the services to be rendered in terms of the Course elected by the Student. The aforementioned expenses, including but not limited to, tutor salaries, wages, and course materials, will be incurred upon Registration of the Student.

10.4 The Student and/or the Co-signatory acknowledges that in terms of the CPA, CTU is entitled to levy a reasonable Cancellation Fee.

10.5 The Cancellation Fees are set out in Part H of the Agreement, and the Student and/or the Co-signatory expressly acknowledge that he/she/it understands and accepts the provisions set out therein.

11. Notices

11.1 The Parties choose, for all purposes of giving any notice, the serving of any process, and for any other purpose arising from this Agreement, the addresses as set out in Sections A and/or B and/or C as it relates to the Student and/or Co-signatory, and at the registration campus address, as it relates to CTU.

11.2 Each of the Parties will be entitled from time to time, by written notice to the other, to vary its address to any other physical address and/or its email address.

11.3 Any notice given and any payment made by any Party to the other, which is delivered by hand during normal business hours of the addressee’s address for the time being, will be presumed to have been received by the addressee at the time of delivery, or by email, will be presumed to have been received by the addressee 24 hours after dispatch thereof.

12. Good Faith

12.1 The Parties enter into this Agreement based on trust and record that they will observe good faith in contracting and dealing with each other and implementing the provisions hereof. This implies, amongst other things, that:

12.1.1 The Parties will at all times during the currency of the Agreement act reasonably and in good faith; and

12.1.2 The Parties will perform their obligations arising from this Agreement diligently and with reasonable care.

13. Waiver

No waiver of any of the terms and conditions of this Agreement will be binding for any purpose unless expressed in writing and signed by the Party giving the same, and any such waiver will be effective only in the specific instance and for the purpose given. No failure or delay on the part of either Party in exercising any right, power, or privilege will operate as a waiver, nor will any single or partial exercise of any right, power, or privilege preclude any other or further exercise thereof or the exercise of any other right, power, or privilege.

14. Indemnity

The Student and/or Parent/Guardian indemnifies CTU, its directors, shareholders, and employees against all claims howsoever arising, for any loss or damage resulting from any bodily injury, disability, psychological harm, loss of life, or loss or damage to property which the Student may sustain whilst on any CTU campus.

15. Protection of Personal Information

15.1.1 All student practice data will be deleted from the system on course completion.
15.2 CTU collects, stores, and processes Personal Information provided by the Student, which includes but is not limited to names, identity numbers, contact information, and banking details. CTU uses the information within the scope for which the information was collected and within the legitimate purpose of offering its business-related services and/or is necessary for the purposes relating to the operation and performance of this Agreement.

15.3 CTU may make use of or process the Student’s Personal Information for, inter alia, the following purposes:
15.3.1 Providing the Student with the Services in terms of this Agreement;
15.3.2 In responding to public authorities, court orders, and legal investigations, as applicable.

15.4 CTU may share the Student’s personal information with its employees, directors, agents, and third parties, including the Information Regulator, as required by law, to whom the sharing and/or disclosure of such Personal Information is reasonably necessary for the performance of the obligations and rendering the Services in terms of this Agreement.

15.5 CTU will keep Personal Information for as long as necessary to fulfil its obligations under this Agreement or as necessary to comply with any legal or regulatory requirements.

15.6 The Student has the right to:
15.6.1 Request access to and rectification or destruction of any Personal Information held by CTU;
15.6.2 Request any restriction of the Personal Information;
15.6.3 Object to the processing or further processing of its Personal Information;
15.6.4 Receive the Personal Information provided to CTU and transmit such data to another party; and/or
15.6.5 To complain with the Information Regulator or directly to CTU.

15.7 CTU undertakes to adhere to the provisions of the Protection of Personal Information Act, 2013, when administering, using, and/or maintaining any Personal Information.

16. Whole Agreement and Non-Variation

16.1 This Agreement is the whole agreement between the Parties, who/which acknowledge that they have not been induced to enter into this Agreement by any representations or warranties, other than those set out or contained herein.

16.2 No representations or warranties will be of any force or effect unless reduced to writing and contained herein.

16.3 No alteration, amendment, variation, or consensual termination of this Agreement will be of any force or effect unless reduced to writing and signed by each of the Parties.