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Refund Policy


In order to request and process a refund, customers must complete the refund application form and e-mail a copy and supporting documentation to [email protected] We will send you an email to notify you that we have received your request for refund. We will also notify you of the approval or rejection of your refund, this process may take up to 14 days (2 weeks).
CTU Training Solutions will not refund any amount paid for training, should a delegate no longer wish to attend the course. In CTU’s discretion, a replacement candidate may be sent for the course booked.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days (2 weeks).

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

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