This is a Professional-level self-study technical course in the curriculum for the CCNP Collaboration certification. It prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources.
- Introduction to Troubleshooting Cisco Collaboration Solutions
- Cisco Unified Communications Manager Troubleshooting
- Cisco VCS Control and VCS Expressway Troubleshooting
- Call Setup Issues
- ILS and GDPR Issues
- Cisco Unified Communications Manager Mobility Features
- Cisco TelePresence Management Suite Issues
- Voice Quality and Media Resources Issues
This new Cisco self-paced course is designed to be as effective as classroom training. Course content is presented in easily-consumable segments via both Instructor Video and text. Interactivity is enabled through Discovery Labs, content review questions, and graded Challenge labs and tests. This makes the learning experience hands-on, increasing course effectiveness, and provides students direct feedback on how well they have mastered the material. And gamification features are built in, including earning badges and a leaderboard, to encourage better performance.