The intermediate level ITIL® Service Strategy course offers the ability to specialize in the Service Strategy stage of the ITIL® Service Lifecycle. It covers an introduction to the Service Lifecycle, the principles, processes, functions and activities within the Service Strategy stage of the ITIL® Service Lifecycle, along with technology and implementation considerations. This lifecycle stage focuses on the value of IT-services and how to achieve alignment with business goals. An interactive approach is used combining lecture, discussion and exercises.
CTU Training Solutions is an accredited affiliate of Fox IT Service Management South Africa, an APMG-International registered ATO (Accredited Training Organization)