The intermediate level ITIL® Service Operation course offers the ability to specialize in the Service Operation stage of the ITIL® Service Lifecycle. It covers an introduction to the Service Lifecycle, the principles, processes, functions and activities within the Service Operation stage of the ITIL® Service Lifecycle, along with technology and implementation considerations. This lifecycle stage focuses on organizing and maintaining the day-today Service Operation. An interactive approach is used combining lecture, discussion and exercises.
CTU Training Solutions is an accredited affiliate of Fox IT Service Management South Africa, an APMG-International registered ATO (Accredited Training Organization)