Part 1: Understanding Human Relations Skills
- Recognizing the Importance of Human Relations
- Focusing on the Relationship, Not the Personality
- Possessing a Positive Attitude
- Leveling the Workload
- Building Relationships with Co-Workers
- Maintaining Relationships Through Communication
- Practicing the Mutual Reward Theory
- Controlling Reactions to Emotional Trigger Points
- Avoiding Absenteeism and Tardiness
- Staying Focused During Career Plateaus
- Balancing Career and Personal Problems
- Preventing Common Misunderstandings
Part 2: Repairing Damaged Relationships
- Being Willing to Repair a Relationship
- Opening Up the Relationship for Discussion
- Resolving Conflicts
- Compromising to Ward Off Conflict
- Rebuilding a Relationship with Your Supervisor
- Dealing with Sharks
Part 3: Protecting Yourself from Self-Sabotage
- Understanding Self-Sabotage
- Acknowledging the Impact on Self and Career
- Guarding Against Escalating Conflict
- Assessing Risk Level in a Relationship
- Agreeing on Contributions to the Relationship
- Knowing Your Vulnerability to Self-Sabotage
- Looking at the Big Picture
Part 4: Putting It All Together into a Winning Strategy
- Ten Techniques for Winning at Human Relations
- Technique 1: Create and Maintain a Variety of Relationships
- Technique 2: See Relationships, Not Personalities
- Technique 3: Practice the Mutual Reward Theory
- Technique 4: Let Small Irritations Pass
- Technique 5: Recognize Warning Signals
- Technique 6: Choose Advisers Carefully
- Technique 7: Distance Yourself from Unresolvable Conflict
- Technique 8: Know When to Compromise
- Technique 9: Have a Plan B Ready
- Technique 10: Protect Your Attitude