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Winning at Human Relations

Lost productivity, employee turnover, and damaged morale are only a few of the consequences of unresolved conflicts. Positive human relations affect the work environment and ultimately, the success of an organization. Wi... Show More
Course Prerequisites:
none
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Instructor-Led Training (ILT)

Attend online training or in a classroom environment at a campus near you. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

Course Price (ILT)
R1,435.20

* incl. VAT

Duration
1 Day

Course Content

Part 1: Understanding Human Relations Skills

  • Recognizing the Importance of Human Relations
  • Focusing on the Relationship, Not the Personality
  • Possessing a Positive Attitude
  • Leveling the Workload
  • Building Relationships with Co-Workers
  • Maintaining Relationships Through Communication
  • Practicing the Mutual Reward Theory
  • Controlling Reactions to Emotional Trigger Points
  • Avoiding Absenteeism and Tardiness
  • Staying Focused During Career Plateaus
  • Balancing Career and Personal Problems
  • Preventing Common Misunderstandings

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Part 2: Repairing Damaged Relationships

  • Being Willing to Repair a Relationship
  • Opening Up the Relationship for Discussion
  • Resolving Conflicts
  • Compromising to Ward Off Conflict
  • Rebuilding a Relationship with Your Supervisor
  • Dealing with Sharks

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Part 3: Protecting Yourself from Self-Sabotage

  • Understanding Self-Sabotage
  • Acknowledging the Impact on Self and Career
  • Guarding Against Escalating Conflict
  • Assessing Risk Level in a Relationship
  • Agreeing on Contributions to the Relationship
  • Knowing Your Vulnerability to Self-Sabotage
  • Looking at the Big Picture

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Part 4: Putting It All Together into a Winning Strategy

  • Ten Techniques for Winning at Human Relations
  • Technique 1: Create and Maintain a Variety of Relationships
  • Technique 2: See Relationships, Not Personalities
  • Technique 3: Practice the Mutual Reward Theory
  • Technique 4: Let Small Irritations Pass
  • Technique 5: Recognize Warning Signals
  • Technique 6: Choose Advisers Carefully
  • Technique 7: Distance Yourself from Unresolvable Conflict
  • Technique 8: Know When to Compromise
  • Technique 9: Have a Plan B Ready
  • Technique 10: Protect Your Attitude

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CTU Training Solutions , Updated: January 30th, 2019

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