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Unit Standard ID: 242817 Solve problems, make decisions and implement solutions

This Unit Standard is intended for junior managers of organisations. The Unit Standard specifies the knowledge and skills required to solve problems and make decisions. The qualifying learner is capable of: Defining a problem Investigating the problem Generating problem solutions Implementing problem solution Evaluating the effectiveness of the solution
Duration: 4 Days   |   Location : Online
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Virtual Lecturer-led Interactive Teaching (VLIT)

Virtual instruction environments are designed to simulate the traditional classroom or learning experience. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

Define the problem

  • Problems are defined according to the verified information.
  • Information includes, but is not limited to, facts and opinions (positive or negative), future implications of no action, and emotions.
  • The rationale for consulting with stakeholders and role-players is explained to ensure that they contribute to the various stages of the problem-solving process.
  • Techniques in the formulation of the problem definition are explored and explained, according to theory and practice.
  • A technique is selected in line with the context of the problem.

Investigate the problem

  • A problem is investigated to ascertain the various components.
  • Further information is obtained if required, and all information is critically examined for its relevance to the problem.

Generate problem solutions

  • Possible solutions are generated by using a range of problem-solving techniques.
  • Includes, but is not limited to: Delphi Technique, Mapping, Computer Modelling, Observation, Questionnaires, Experiments, Brainstorming and other creative thinking techniques.
  • Criteria are identified and weighted to enable the ranking of proposed solutions.
  • Includes, but is not limited to: Feasibility, time, cost, resource implications, stakeholder commitment, and logistics.
  • Possible solutions are evaluated against the established criteria in order to determine suitability.

Implement solution(s)

  • The optimum solution(s) is (are) selected in accordance with the given criteria.
  • Stakeholders are consulted prior to implementation, so as to obtain commitment.
  • The selected solution (s) is (are) implemented, according to organisational constraints.

Evaluate the effectiveness of the solution

  • Criteria for the measurement of the effectiveness of the solution are identified according to the problem definition.
  • Criteria include, but are not limited to, feasibility, suitability, acceptance, return on investment, and alignment to role or strategy.
  • The effectiveness of the solution is evaluated against the criteria.
  • Corrective action is identified and applied, where possible.
CTU Training Solutions , Updated: February 16th, 2021

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