Define the problem
- Problems are defined according to the verified information.
- Information includes, but is not limited to, facts and opinions (positive or negative), future implications of no action, and emotions.
- The rationale for consulting with stakeholders and role-players is explained to ensure that they contribute to the various stages of the problem-solving process.
- Techniques in the formulation of the problem definition are explored and explained, according to theory and practice.
- A technique is selected in line with the context of the problem.
Investigate the problem
- A problem is investigated to ascertain the various components.
- Further information is obtained if required, and all information is critically examined for its relevance to the problem.
Generate problem solutions
- Possible solutions are generated by using a range of problem-solving techniques.
- Includes, but is not limited to: Delphi Technique, Mapping, Computer Modelling, Observation, Questionnaires, Experiments, Brainstorming and other creative thinking techniques.
- Criteria are identified and weighted to enable the ranking of proposed solutions.
- Includes, but is not limited to: Feasibility, time, cost, resource implications, stakeholder commitment, and logistics.
- Possible solutions are evaluated against the established criteria in order to determine suitability.
- The optimum solution(s) is (are) selected in accordance with the given criteria.
- Stakeholders are consulted prior to implementation, so as to obtain commitment.
- The selected solution (s) is (are) implemented, according to organisational constraints.
Evaluate the effectiveness of the solution
- Criteria for the measurement of the effectiveness of the solution are identified according to the problem definition.
- Criteria include, but are not limited to, feasibility, suitability, acceptance, return on investment, and alignment to role or strategy.
- The effectiveness of the solution is evaluated against the criteria.
- Corrective action is identified and applied, where possible.