Part 1: The Case for Manager-Led Training
- Training Benefits the Organization
- Training Benefits Employees
- Training New Employees
- Training Is Part of Effective Supervision
- Managers Routinely Face Situations Requiring Training
- The Ability to Train Makes a Better Manager
- Managers Often Make the Best Trainers
Part 2: Where Training and Learning Meet
- Making Change Happen
- Workplace Change and the Ongoing Need for Training
- Three Keys to Adult Learning
- Training at the Intersection of Attitude and Knowledge
- Allowing for Varied Learning Preferences
- Respecting Diversity in the Workplace
- The Four Steps of Training
Part 3: Define How the Job Should Be Done
- Developing a Position Analysis
- Activity #1: Develop a List of Tasks
- Activity #2: Define Each Task
- Activity #3: Determine Required Quality Levels
- Activity #4: Design a Job Description
- Uses for a Job Description
Part 4: Plan the Training
- The Importance of Planning
- Activity #1: Determine Training Objectives
- Activity #2: Develop a Training Plan
- Involving Employees in Training
- Choosing a Group or Individual Training
- Activity #3: Design a Training Lesson
- Collecting Resource Material
- Activity #4: Select the Trainer(s)
- Activity #5: Prepare the Trainee(s)
Part 5: Present the Training
- Identifying Training Methods
- Understanding On-the-Job Training
- Making On-the-Job Training Effective
- Activity #1: Preparation
- Activity #2: Presentation
- Using Visual Aids
- Activity #3: Demonstration
- Activity #4: Follow-Up
Part 6: Evaluate the Training
- Principles of Training Evaluation
- Activity #1: Evaluate by Measuring the Results
- Activity #2: Provide Follow-Up Coaching
- A Final Word
Share with friends