Course Content
Part 1: Meeting the Challenge
- Anticipating the Challenge Ahead
- Getting Started: Copy a Successful Supervisor
- Communicating through Your Attitude
- Reflecting on Self-Confidence
- Taking Charge
- Presenting a Strong, Effective Imag
- Getting Yourself and Your Staff Organized
- Take a Minute to Reflect
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Part 2: Fitting Four Fundamentals into Your Style
- Becoming an Effective Supervisor Is Like Playing Baseball
- First Base: Establishing Your Authority by Setting Reasonable Standards
- Second Base: Getting Results through Your Staff
- Third Base: Becoming an Effective Coach and Counselor
- Make It Home by Becoming a Confident and Respected Leader
- Take a Few Minutes to Reflect
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Part 3: Dealing with Special Situations
- Staying Positive and Overcoming the Blahs
- Supervising People Who Used to Be Peers
- Solving Problems
- Working with Other Departments and Work Groups
- Keeping Your Supervisor Happy
- Resolving Mistakes
- Getting a First-Rate Staff and Keeping It
- Looking Ahead: Continuing Your Supervisory Training
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