Part 1: Why Should You Listen? 7
- What’s in It for You?
- What’s in It for Your Organization?
- 50 Reasons to Become a Better Listener
- The Value of Small Changes
Part 2: Four Key Elements of Good Listening 17
- How to Be a Good Listener
- Key Element 1: Hear the Message
- Key Element 2: Interpret the Message
- Key Element 3: Evaluate the Message
- Key Element 4: Respond to the Message
- Review Lab for Key Elements 1-4
Part 3: Your Listening Style 37
- You Are Unique
- The Promoting Style
- The Supporting Style
- The Directive Style
- The Analytical Style
Part 4: What Is Your Listening Attitude?
- A Listening Attitude: Your Key to Success
- Barriers to Communication
- Bridges to Communication
- How Well Do You Listen?
- How to Stop Bad Listening Habits
- How to Help Someone Listen to You
The Business of Listening
Part 5: Ten Tips For Tip-Top Listening
- Listen Louder
- Take Notes
- Listen Now, Report Later
- Want to Listen
- Stop Daydreaming
- Anticipate Excellence
- Become a “Whole Body” Listener
- Build Rapport by Pacing the Speaker
- Control Emotional Hot-Buttons
- Control Distractions
- Listening Is a Gift—Give Generously!