The Business of Listening - CTU Training Solutions

The Business of Listening

Become a more effective listener.
Duration: 1 Day   |   Location : Online
Course Prerequisites:
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Virtual Interactive Lecturer-led Teaching (VILT)

Virtual instruction environments are designed to simulate the traditional classroom or learning experience. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

Part 1: Why Should You Listen? 7

  • What’s in It for You?
  • What’s in It for Your Organization?
  • 50 Reasons to Become a Better Listener
  • The Value of Small Changes

Part 2: Four Key Elements of Good Listening 17

  • How to Be a Good Listener
  • Key Element 1: Hear the Message
  • Key Element 2: Interpret the Message
  • Key Element 3: Evaluate the Message
  • Key Element 4: Respond to the Message
  • Review Lab for Key Elements 1-4

Part 3: Your Listening Style 37

  • You Are Unique
  • The Promoting Style
  • The Supporting Style
  • The Directive Style
  • The Analytical Style

Part 4: What Is Your Listening Attitude?

  • A Listening Attitude: Your Key to Success
  • Barriers to Communication
  • Bridges to Communication
  • How Well Do You Listen?
  • How to Stop Bad Listening Habits
  • How to Help Someone Listen to You

The Business of Listening
Part 5: Ten Tips For Tip-Top Listening

  • Listen Louder
  • Take Notes
  • Listen Now, Report Later
  • Want to Listen
  • Stop Daydreaming
  • Anticipate Excellence
  • Become a “Whole Body” Listener
  • Build Rapport by Pacing the Speaker
  • Control Emotional Hot-Buttons
  • Control Distractions
  • Listening Is a Gift—Give Generously!
CTU Training Solutions , Updated: December 3rd, 2020

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The course information above is subject to change without notification due to market trends in the industry, legislation and/or programme version updates. Terms and Conditions

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