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The Business of Listening

Become a more effective listener.
Course Prerequisites:
None
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Instructor-Led Training (ILT)

Attend training in a classroom environment at a campus near you. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

Duration
1 Day

Course Content

Part 1: Why Should You Listen? 7
What’s in It for You?
What’s in It for Your Organization?
50 Reasons to Become a Better Listener
The Value of Small Changes

Part 2: Four Key Elements of Good Listening 17
How to Be a Good Listener
Key Element 1: Hear the Message
Key Element 2: Interpret the Message
Key Element 3: Evaluate the Message
Key Element 4: Respond to the Message
Review Lab for Key Elements 1-4

Part 3: Your Listening Style 37
You Are Unique
The Promoting Style
The Supporting Style
The Directive Style
The Analytical Style

Part 4: What Is Your Listening Attitude?
A Listening Attitude: Your Key to Success
Barriers to Communication
Bridges to Communication
How Well Do You Listen?
How to Stop Bad Listening Habits
How to Help Someone Listen to You

The Business of Listening
Part 5: Ten Tips For Tip-Top Listening
Listen Louder
Take Notes
Listen Now, Report Later
Want to Listen
Stop Daydreaming
Anticipate Excellence
Become a “Whole Body” Listener
Build Rapport by Pacing the Speaker
Control Emotional Hot-Buttons
Control Distractions
Listening Is a Gift—Give Generously!

CTU Training Solutions , Updated: July 14th, 2017

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The course information above is subject to change without notification due to market trends in the industry, legislation and/or programme version updates. Terms and Conditions

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