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Stepping up to Supervisor

Course Prerequisites:
Computer Literacy
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Instructor-Led Training (ILT)

Attend training in a classroom environment at a campus near you. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

Duration
1 Day

Course Content

Part 1: Introduction

What’s different now that you’re the boss?
How to be an effective Supervisor

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Part 2: Being Personally Effective

Establishing your authority
Communicating for understanding
Asserting yourself
Dealing with conflict
Dealing with stress
Planning projects and activities
Managing your time
Observing the rules

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Part 3: Working with Individuals

Working through others
Providing feedback
Training your staff
Evaluating performance
Reviewing performance
Handling performance improvement
Handling discipline
Handling terminations

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Part 4: Working with Groups

Staffing your work group
Organizing your work group
Using the talent in your group
Making decisions that get results
Conducting work-group meetings
Improving productivity
Handling group member complaints
Building an effective team

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CTU Training Solutions , Updated: January 28th, 2019

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The course information above is subject to change without notification due to market trends in the industry, legislation and/or programme version updates. Terms and Conditions

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