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Problem Solving Skills

One thing is for certain in an everchanging business world: There will always be problems to solve. Without realising it, employees often are faced with problem solving challenges and a good quality outcome depends on th... Show More
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Instructor-Led Training (ILT)

Attend training in a classroom environment at a campus near you. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

1 Day

Course Content

Building a reputation as a problem solver, using skills that you already have, as well as learning to avoid negative problemsolving behaviors

  • Using analytical and critical thinking (left-brain activities) to analyze and solve problems scientifically
  • Solving problems creatively by brainstorming, asking questions, approaching problems from odd angles, notetaking, and visualizing—all right brain activities
  • Avoiding problem-solving potholes and pitfalls such as logical fallacies, which are errors in rational thought
  • Solving problems with the Problem-Solving Process, which involves the following steps:
    • Identifying and defining problems as people, organizational, mechanical, or many-sided in nature
    • Defining goals and objectives
    • Generating solutions by using brainstorming techniques such as word association, clustering, and free writing
    • Developing a plan of action
    • Following through on a problem-solving plan by planning for contingencies, troubleshooting, learning from mistakes, and maintaining flexibility as you are solving the problem
  • Applying problem-solving skills to the decision-making process
CTU Training Solutions , Updated: July 11th, 2017

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The course information above is subject to change without notification due to market trends in the industry, legislation and/or programme version updates. Terms and Conditions

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