Course Content
Building a reputation as a problem solver, using skills that you already have, as well as learning to avoid negative problemsolving behaviors
- Using analytical and critical thinking (left-brain activities) to analyze and solve problems scientifically
- Solving problems creatively by brainstorming, asking questions, approaching problems from odd angles, notetaking, and visualizing—all right brain activities
- Avoiding problem-solving potholes and pitfalls such as logical fallacies, which are errors in rational thought
- Solving problems with the Problem-Solving Process, which involves the following steps:
- Identifying and defining problems as people, organizational, mechanical, or many-sided in nature
- Defining goals and objectives
- Generating solutions by using brainstorming techniques such as word association, clustering, and free writing
- Developing a plan of action
- Following through on a problem-solving plan by planning for contingencies, troubleshooting, learning from mistakes, and maintaining flexibility as you are solving the problem
- Applying problem-solving skills to the decision-making process