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Problem Solving for Teams

Make consensus more achievable.
Course Prerequisites:
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Instructor-Led Training (ILT)

Attend training in a classroom environment at a campus near you. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

1 Day

Course Content

Problem Solving and Decision Making Overview

  • Problem solving and decision making benefits
  • Team learning objectives
  • What is a problem, anyway?
  • Problem characteristics
  • Consumer tech case problem
  • Problem-solving methodology
  • Problem-solving/decision-making outline
  • Communication Dynamics

  • Developing good communication skills
  • What makes team meetings work?
  • Team meeting roles
  • Documentation during team meetings
  • The bottom line
  • Six steps to team problem solving Problem Recognition
  • The iceberg or 80/20 rule
  • Involving stakeholders
  • Opening discussion – a good place to start
  • Problem recognition tools
  • Brainstorming guidelines
  • Problem Labeling

  • The iceberg rule again
  • What is a problem label
  • How to find a problem label
  • Problem – Cause Analysis

  • That iceberg again
  • Distinguishing cause from effect
  • Six tools to identify problem causes
  • Have you done it
  • Optional Solutions

  • Creating a list of alternatives
  • The creativity process
  • Decision Making

  • Choosing a course of action
  • How to make a decision
  • Implementation

  • Putting your plan into action
  • Six action planning tools
  • CTU Training Solutions , Updated: July 11th, 2017

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    The course information above is subject to change without notification due to market trends in the industry, legislation and/or programme version updates. Terms and Conditions

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