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Instructor-Led Training (ILT)

Attend training in a classroom environment at a campus near you. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

The qualifying learner is capable of:

Demonstrating knowledge and understanding of the principles and concepts of emotional
intelligence in respect of life and work relations.
Analysing the role of emotional intelligence in interpersonal and intrapersonal relationships in life
and work situations.
Analysing the impact of emotional intelligence on life and work interactions.
Evaluating own level of emotional intelligence in order to determine development areas.

Course Content

Demonstrate the effectiveness of planned change and reactive change in achieving organizational transformation objectives.

  • A survey regarding change is conducted within a particular organisation and the findings recorded in a written report.
  • The way in which planned change is introduced and managed in an organization is explained with examples.
  • Reactive change is introduced and managed in an organization is explained with examples.
  • A report is drafted giving clear identification of business indicators that have improved as
    a result of planned and/or reactive change.
  • The case for planned change in achieving transformation objectives in a chosen organisation, rather than reacting to changing circumstances, is presented to key stakeholders
  • The way in which an organisation can effectively achieve sustainable positive results by
    implementing change management is presented to management.

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Carry out a risk/benefit analysis of instituting a change management programme in a selected organization.

  • The risk/benefit analysis promoting a change management programme in an organization
    is presented to management.
  • The forces which are in favour of, and those opposed, to change in a selected organization are identified and explained in a written report.

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Analyse the impact of emotional intelligence on life and work interactions.

  • The positive and negative impact of emotional intelligence is motivated through examples on
    interpersonal and interpersonal level
  • The consequences of applying emotional intelligence are explained with reference to examples
    from life and work situations.

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Describe appropriate actions which will minimize risks, relating to change management.

  • The ways in which the risks associated with change in an organization can be minimized and explained with examples of successful practice.
  • A process to obtain feedback is developed for the organization
  • A process is illustrated whereby feedback can be recorded, documented and circulated
  • A plan is drawn up which includes actions to circumvent identified risks to organisational transformation and to turn these into opportunities

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Provide and evaluate examples of successful implementation of an effective change management model in an organization.

  • The ways in which variations in responsibility, authority, power and/or influence have an impact on the planned outcomes of a change management project are explained with examples.
  • Change management models used by an organization are evaluated for effectiveness and
    recommendations are made on how the plan could be improved.

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CTU Training Solutions , Updated: July 31st, 2019

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The course information above is subject to change without notification due to market trends in the industry, legislation and/or programme version updates. Terms and Conditions

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