Part 1: Start Off on the Right Foot
- Draw the Right People to Your Training
- Arrange for an Endorsement
- Tailor Your Training to the Attendees
- Take Notice of the Group Mix
- Understand Generational Differences
- Create a Welcoming Environment
- Pique Interest in the Topic
- Begin with a Bang
- Focus on Results from the Start
- Establish Your Credibility as a Trainer
- Connect with Your Participants
- Show That You Care
Part 2: Rev Up Participants with Your Delivery Style
- Warm Up the Group for Participation
- Choose Good Icebreakers
- Enliven Your Delivery
- Include an Element of Surprise
- Inject Some Theatrics
- Appeal to the Senses
- Vary the Format and Use of Your Handouts
- Avoid Competing with Your Visual Aids
- Use a Mix of Activities
- Keep Time on Your Side
Part 3: Promote Interactive Learning
- Engage Participants in the Training
- Make It Easy for People to Interact
- Make It Safe for People to Participate
- Help Participants Team Up
- Get People Started with Structured Interaction
- Cultivate Discussion
- Ask the Right Questions
- Apply Active Learning Techniques
- Invite Participants to Take the Lead
- Have Trainees Summarize Learning Points
Part 4: Facilitate Achievement Through Your Leadership
- Keep Participants on the Right Track
- Give Clear Instructions
- Ensure Success
- Maintain a Supportive Environment
- Use Course Content to Reinforce Learning
- Reinforce Participant Involvement
- Catch Trainees Doing Things Right
- Reinforce Involvement by Recording Contributions
- Encourage Responses with List-Building Techniques
- Avoid Pitfalls in Recording
- Get Participants Writing
- Build Rewards into the Training Session
Part 5: Demonstrate Respect for Participants
- Treat Participants as Colleagues
- Speak Respectfully
- Use the Fogging Technique to Mitigate Tension
- Avoid Triggering Defensiveness
- Maintain High Expectations
- Celebrate Accomplishments