Feedback Skills For Leaders - CTU Training Solutions

Feedback Skills For Leaders

People crave feedback. Leaders who learn how to provide effective feedback create opportunities for employees to grow, become motivated, and make positive contributions to their organizations. FEEDBACK SKILLS FOR LEADERS shows new and even experienced managers the benefits of developing this critical skill, both in giving and receiving feedback. Readers will learn specific techniques for receiving and responding to critical feedback and will learn the positive impact of praise and positive messages. This edition includes new information on how gender and generational differences can impact employees' expectations and how well the feedback is received.
Duration: 1 day   |   Location : Online
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Virtual Interactive Lecturer-led Teaching (VILT)

Virtual instruction environments are designed to simulate the traditional classroom or learning experience. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

Part 1: Understanding Obstacles to Receiving Criticism 

  • What Is Critical Feedback? 
  • The Impact of Gender on Feedback 
  • Gender Communication and Leadership Effectiveness 
  • Generational Differences in Feedback 
  • Influence of Parental Messages 
  • Critical Feedback Messages to Watch Out For 
  • Counteracting Self-Criticism and Past Messages 
  • Changing Your Beliefs About Critical Feedback 


Part 2: Responding to Critical Feedback 

  • How We Perceive Critical Feedback 
  • Types of Critical Feedback 
  • Three Stages of Response 
  • Assertive Techniques to Deal with Criticism 
  • Technique 1: Fogging 
  • Technique 2: Admitting the Truth 
  • Technique 3: Requesting Specific Feedback 
  • Ten Tips for Handling Feedback 


Part 3: Giving Constructive Feedback 

  • Barriers to Giving Constructive Feedback 
  • Overcoming Obstacles 
  • Benefits of Voicing Feedback Regularly 
  • Understanding Constructive Feedback 
  • Step 1: Set Realistic Goals and Expectations 
  • Step 2: Research the Facts 
  • Step 3: Choose Your Timing 
  • Step 4: Be Specific—Using the DASR Script 
  • Providing Feedback with “I” Statements 
  • Step 5: Monitor and Follow Through 
  • The Impact of Technology on Feedback 
  • Critiquing Your Manager or Colleague 
  • Using the DASS Script 
  • Providing Unsolicited Feedback 
  • Turning Complaints into Proposals 


Part 4: Giving Positive Feedback 

  • The Powerful Impact of Praise 
  • Rethinking Barriers to Praising Others 
  • Guidelines for Giving Positive Feedback 
  • Public vs. Private Praise 
  • Praising Upward 


Part 5: Handling Recurring Problems 

  • Five Steps in Discussing Recurring Problems 
  • The Importance of Follow-Up 
CTU Training Solutions , Updated: December 4th, 2020

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The course information above is subject to change without notification due to market trends in the industry, legislation and/or programme version updates. Terms and Conditions

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