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Feedback Skills For Leaders

Building Constructive Communication Skills Up and Down the Ladder.
Course Prerequisites:
None
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Instructor-Led Training (ILT)

Attend training in a classroom environment at a campus near you. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

Course Price (ILT)
R1,435.20

* incl. VAT

Duration
1 Day

Course Content

Part 1: Understanding Obstacles to Receiving Criticism
• What Is Critical Feedback?
• The Impact of Gender on Feedback
• Gender Communication and Leadership Effectiveness
• Generational Differences in Feedback
• Influence of Parental Messages
• Critical Feedback Messages to Watch Out For
• Counteracting Self-Criticism and Past Messages
• Changing Your Beliefs About Critical Feedback

Part 2: Responding to Critical Feedback
• How We Perceive Critical Feedback
• Types of Critical Feedback
• Three Stages of Response
• Assertive Techniques to Deal with Criticism
• Technique 1: Fogging
• Technique 2: Admitting the Truth
• Technique 3: Requesting Specific Feedback
• Ten Tips for Handling Feedback

Part 3: Giving Constructive Feedback
• Barriers to Giving Constructive Feedback
• Overcoming Obstacles
• Benefits of Voicing Feedback Regularly
• Understanding Constructive Feedback
• Step 1: Set Realistic Goals and Expectations
• Step 2: Research the Facts
• Step 3: Choose Your Timing
• Step 4: Be Specific—Using the DASR Script
• Providing Feedback with “I” Statements
• Step 5: Monitor and Follow Through
• The Impact of Technology on Feedback
• Critiquing Your Manager or Colleague
• Using the DASS Script
• Providing Unsolicited Feedback
• Turning Complaints into Proposals

Part 4: Giving Positive Feedback
• The Powerful Impact of Praise
• Rethinking Barriers to Praising Others
• Guidelines for Giving Positive Feedback
• Public vs. Private Praise
• Praising Upward

Part 5: Handling Recurring Problems
• Five Steps in Discussing Recurring Problems
• The Importance of Follow-Up

CTU Training Solutions , Updated: July 14th, 2017

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The course information above is subject to change without notification due to market trends in the industry, legislation and/or programme version updates. Terms and Conditions

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