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Feedback Skills For Leaders

Building Constructive Communication Skills Up and Down the Ladder.
Course Prerequisites:
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Instructor-Led Training (ILT)

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1 Day

Course Content

Part 1: Understanding Obstacles to Receiving Criticism
• What Is Critical Feedback?
• The Impact of Gender on Feedback
• Gender Communication and Leadership Effectiveness
• Generational Differences in Feedback
• Influence of Parental Messages
• Critical Feedback Messages to Watch Out For
• Counteracting Self-Criticism and Past Messages
• Changing Your Beliefs About Critical Feedback

Part 2: Responding to Critical Feedback
• How We Perceive Critical Feedback
• Types of Critical Feedback
• Three Stages of Response
• Assertive Techniques to Deal with Criticism
• Technique 1: Fogging
• Technique 2: Admitting the Truth
• Technique 3: Requesting Specific Feedback
• Ten Tips for Handling Feedback

Part 3: Giving Constructive Feedback
• Barriers to Giving Constructive Feedback
• Overcoming Obstacles
• Benefits of Voicing Feedback Regularly
• Understanding Constructive Feedback
• Step 1: Set Realistic Goals and Expectations
• Step 2: Research the Facts
• Step 3: Choose Your Timing
• Step 4: Be Specific—Using the DASR Script
• Providing Feedback with “I” Statements
• Step 5: Monitor and Follow Through
• The Impact of Technology on Feedback
• Critiquing Your Manager or Colleague
• Using the DASS Script
• Providing Unsolicited Feedback
• Turning Complaints into Proposals

Part 4: Giving Positive Feedback
• The Powerful Impact of Praise
• Rethinking Barriers to Praising Others
• Guidelines for Giving Positive Feedback
• Public vs. Private Praise
• Praising Upward

Part 5: Handling Recurring Problems
• Five Steps in Discussing Recurring Problems
• The Importance of Follow-Up

CTU Training Solutions , Updated: July 14th, 2017

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