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Employee Performance

This course teaches students to develop the skills needed to address a difficult person according to their specific behaviour. Students will have the opportunity to meet with several Marketing Department team members to address their difficult personalities, follow the guidelines for managing difficult people to decrease the department's turnover rate and meet the release date for a new product. Students will also learn how to give constructive feedback-both praise and criticism-to subordinates or peers, and use strategies for effective conflict resolution. Course activities also cover addressing conflict between managers, between employees, and among team members. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.
Duration: 1 Day   |   Location : Online
Course Prerequisites:
None.
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Virtual Lecturer-led Interactive Teaching (VLIT)

Virtual instruction environments are designed to simulate the traditional classroom or learning experience. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

Course Content

Unit 1: Managing difficult employees

  • Topic A: Understanding difficult employees
  • Topic B: Assessing and identifying difficult personality types
  • Topic C: Dealing with difficult employees
  • Topic D: Monitoring behavior

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Unit 2: Communication

  • Topic A: Effective communication
  • Topic B: Communicating with difficult employees

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Unit 3: Feedback

  • Topic A: Giving and receiving feedback
  • Topic B: Positive and constructive feedback
  • Topic C: Monitoring performance
  • Topic D: Communication styles
  • Topic E: Difficult feedback sessions

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Unit 4: Conflicts

  • Topic A: Conflicts in the workplace
  • Topic B: Conflicts and the organization

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Unit 5: Resolving conflicts

  • Topic A: Styles of conflict resolution
  • Topic B: The process of conflict resolution
  • Topic C: Resolving team conflicts
  • Topic D: Communication and conflict resolution

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CTU Training Solutions , Updated: January 29th, 2019

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    The course information above is subject to change without notification due to market trends in the industry, legislation and/or programme version updates. Terms and Conditions

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