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Employee Performance

This course teaches students to develop the skills needed to address a difficult person according to their specific behaviour. Students will have the opportunity to meet with several Marketing Department team members to ... Show More
Course Prerequisites:
None.
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Instructor-Led Training (ILT)

Attend training in a classroom environment at a campus near you. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

Course Price (ILT)
R1,435.20

* incl. VAT

Duration
1 Day

Course Content

Unit 1: Managing difficult employees

  • Topic A: Understanding difficult employees
  • Topic B: Assessing and identifying difficult personality types
  • Topic C: Dealing with difficult employees
  • Topic D: Monitoring behavior

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Unit 2: Communication

  • Topic A: Effective communication
  • Topic B: Communicating with difficult employees

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Unit 3: Feedback

  • Topic A: Giving and receiving feedback
  • Topic B: Positive and constructive feedback
  • Topic C: Monitoring performance
  • Topic D: Communication styles
  • Topic E: Difficult feedback sessions

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Unit 4: Conflicts

  • Topic A: Conflicts in the workplace
  • Topic B: Conflicts and the organization

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Unit 5: Resolving conflicts

  • Topic A: Styles of conflict resolution
  • Topic B: The process of conflict resolution
  • Topic C: Resolving team conflicts
  • Topic D: Communication and conflict resolution

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CTU Training Solutions , Updated: January 29th, 2019

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The course information above is subject to change without notification due to market trends in the industry, legislation and/or programme version updates. Terms and Conditions

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