Course Content
Unit 1: Managing difficult employees
- Topic A: Understanding difficult employees
- Topic B: Assessing and identifying difficult personality types
- Topic C: Dealing with difficult employees
- Topic D: Monitoring behavior
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Unit 2: Communication
- Topic A: Effective communication
- Topic B: Communicating with difficult employees
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Unit 3: Feedback
- Topic A: Giving and receiving feedback
- Topic B: Positive and constructive feedback
- Topic C: Monitoring performance
- Topic D: Communication styles
- Topic E: Difficult feedback sessions
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Unit 4: Conflicts
- Topic A: Conflicts in the workplace
- Topic B: Conflicts and the organization
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Unit 5: Resolving conflicts
- Topic A: Styles of conflict resolution
- Topic B: The process of conflict resolution
- Topic C: Resolving team conflicts
- Topic D: Communication and conflict resolution
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