Part 1: Introduction to Emotional Intelligence
- What Emotional Intelligence Means
- The Need for “People Smart” Strategies
- Assess Your Emotional Intelligence
- Five Emotional Intelligence Skills
Part 2: “Think Smart” Strategies
Making the Choice to Think Wisely
Strategy 1: Self-Awareness Skills
Use a New Mental Script
Strategy 2: Optimistic Thinking
Part 3: “Be Smart” Strategies
Three Keys
- Strategy 1: Social Skills
- Strategy 2: Emotional Control
- Strategy 3: Flexibility
Part 4: “Work Smart” Strategies
Six Strategies for Smart Organizations
- Strategy 1: Practice Organizational Self-Awareness
- Strategy 2: Develop Social Skills
- Strategy 3: Foster Optimism
- Strategy 4: Encourage Flexibility and Problem Solving
- Strategy 5: Model and Encourage Emotional Control
- Strategy 6: Support Teamwork