Course Content
Lesson 1: Establishing a Solid Customer Relationship
Review Customer Service Basics
Recognize a Difficult Situation
Work Within Your Company’s Parameters
Handle Simultaneous Customer Contacts
Handle a Difficult Customer Interaction
Recognize a Difficult Situation
Work Within Your Company’s Parameters
Handle Simultaneous Customer Contacts
Handle a Difficult Customer Interaction
– See fewer details
Lesson 2: Overcoming Communication Issues
Adapt to the Customer’s Personality Style
Identify the Customer’s Issue
Overcome Communication Issues
Identify the Customer’s Issue
Overcome Communication Issues
– See fewer details
Lesson 3: Resolving Challenging Situations
Educate the Customer
Focus on the Issue
Overcome Negativity
Redirect the Customer
Follow Up on a Challenging Situation
Focus on the Issue
Overcome Negativity
Redirect the Customer
Follow Up on a Challenging Situation
– See fewer details