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Correcting Performance Problems

This course introduces students to performance problems and how they affect an organization. Students learn how to determine the severity of a performance problem, identify causes, approach employees who have problems, conduct effective feedback sessions, explain the impact of problematic behaviour, address negative employee responses, and respond to employee reactions. Course activities also cover conducting an effective disciplinary meeting and determining whether you have sufficient cause and evidence to discipline an employee, and preparing for disciplinary action. Students will also learn how to document and use information about an employee's performance, and conduct a follow-up meeting with an employee. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.
Duration: 1 Day   |   Location : Online
Course Prerequisites:
None.
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Virtual Lecturer-led Interactive Teaching (VLIT)

Virtual instruction environments are designed to simulate the traditional classroom or learning experience. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

Course Content

Unit 1:Identifying performance problems

  • Topic A:Attendance problems
  • Topic B:Achievement problems
  • Topic C:Conduct problems

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Unit 2:Investigating performance problems

  • Topic A:General guidelines
  • Topic B:Performance issues

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Unit 3:Providing feedback to employees

  • Topic A:Addressing performance problems
  • Topic B:Conducting feedback sessions

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Unit 4:Addressing behavioral problems

  • Topic A:Impact of problem behavior
  • Topic B:Responding to employee reactions

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Unit 5:Disciplining employees

  • Topic A:Preparing to discipline the employee
  • Topic B:Conducting a disciplinary meeting
  • Topic C: Follow-up with the employee

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CTU Training Solutions , Updated: January 29th, 2019

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    The course information above is subject to change without notification due to market trends in the industry, legislation and/or programme version updates. Terms and Conditions

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