Course Content
Part 1: Keys to Effective Interpersonal Communication
Believability
Behavioral Skills
Part 1: Understanding Conflict Management
• Guiding Principles
• What’s Your Style?
• Nine Approaches to Managing Conflict and Disagreement
Part 2: The Four-Phase Process for Managing Conflict and Disagreement
• Introducing the Process
• Phase I: Explore
• Phase II: Plan
• Phase III: Prepare
• Phase IV: Implement
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