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Conflict Management

Resolving disagreements in the Workplace
Course Prerequisites:
None
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Instructor-Led Training (ILT)

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Course Price (ILT)
R1,068.03

* incl. VAT

Duration
0.5 Day

Course Content

Part 1: Keys to Effective Interpersonal Communication
Believability
Behavioral Skills

Part 1: Understanding Conflict Management
• Guiding Principles
• What’s Your Style?
• Nine Approaches to Managing Conflict and Disagreement

Part 2: The Four-Phase Process for Managing Conflict and Disagreement
• Introducing the Process
• Phase I: Explore
• Phase II: Plan
• Phase III: Prepare
• Phase IV: Implement

CTU Training Solutions , Updated: July 14th, 2017

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