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Course Price (ILT) R1,068.03
* incl. VAT
Duration 0.5 Day
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Part 1: Keys to Effective Interpersonal Communication
Part 1: Understanding Conflict Management
• Guiding Principles
• What’s Your Style?
• Nine Approaches to Managing Conflict and Disagreement
Part 2: The Four-Phase Process for Managing Conflict and Disagreement
• Introducing the Process
• Phase I: Explore
• Phase II: Plan
• Phase III: Prepare
• Phase IV: Implement
CTU Training Solutions, Updated: July 14th, 2017
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