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Conflict Management

Resolving disagreements in the Workplace
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0.5 Day

Course Content

Part 1: Keys to Effective Interpersonal Communication
Behavioral Skills

Part 1: Understanding Conflict Management
• Guiding Principles
• What’s Your Style?
• Nine Approaches to Managing Conflict and Disagreement

Part 2: The Four-Phase Process for Managing Conflict and Disagreement
• Introducing the Process
• Phase I: Explore
• Phase II: Plan
• Phase III: Prepare
• Phase IV: Implement

CTU Training Solutions , Updated: July 14th, 2017

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