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Conducting Meetings

This ILT Series course teaches students about planning, participating in, and concluding successful meetings. Students learn how to establish the purpose and agenda of a meeting, facilitate participants’ progress towar... Show More
Course Prerequisites:
Computer Literacy
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Instructor-Led Training (ILT)

Attend training in a classroom environment at a campus near you. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

1 Day

Course Content

Unit 1 : Fundamentals of conducting meetings

Topic A: The purpose of meetings
A–1: Benefits of a meeting
A–2: Understanding types of meetings
A–3: Identifying misconceptions about meetings

Topic B: Planning meetings
B–1: Creating an effective objective
B–2: Scheduling a meeting
B–3: Preparing an agenda and taking minutes
B–4: Identifying types of minutes

Topic C: Participating in meetings
C–1: Managing the flow of a meeting
C–2: Motivating a productive discussion
C–3: Keeping a conversation focused

Topic D: Closing meetings
D–1: Closing a meeting
D–2: Evaluating a meeting’s effectiveness
D–3: Taking an agreed–upon action
D–4: Distributing minutes

Unit 2 : Managing meetings

Topic A: The role of leaders
A–1: Meeting leaders
A–2: Understanding the role of a leader

Topic B: Decisions and ideas
B–1: Steps for making decisions
B–2: Generating an option
B–3: Identifying the best option
B–4: Implementing an option

Topic C: Eliminating groupthink
C–1: Negative effects of groupthink
C–2: Characteristics of groupthink
C–3: Preventing groupthink

Unit 3 : Conflicts, climates, and difficult personalities

Topic A: Resolving conflicts
A–1: Resolving conflicts in a meeting
A–2: Identifying difficult personality types

Topic B: Meeting climates
B–1: Characteristics of a positive climate
B–2: Characteristics of a negative climate
B–3: Building a positive climate

Unit 4 : Communicating as meeting leaders

Topic A: Communicating clearly
A–1: Communicating clearly

Topic B: Using effective language
B–1: Communicating assertively
B–2: Communication styles to avoid
B–3: Enhancing relationships with participants

Unit 5 : Listening effectively and asking questions

Topic A: Improving listening skills
A–1: Barriers to listening effectively
A–2: Steps to become an active listener

Topic B: Asking effective questions
B–1: Types of questions

Unit 6 : Communicating nonverbally

Topic A: Nonverbal communication
A–1: Discussing nonverbal communication
A–2: Communicating through body positions
A–3: Communicating through voice qualities

Topic B: Interpreting nonverbal communication
B–1: Interpreting nonverbal communication

CTU Training Solutions , Updated: July 14th, 2017

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