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Conducting Meetings

This ILT Series course teaches students about planning, participating in, and concluding successful meetings. Students learn how to establish the purpose and agenda of a meeting, facilitate participants' progress toward ... Show More
Course Prerequisites:
Computer Literacy
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Instructor-Led Training (ILT)

Attend training in a classroom environment at a campus near you. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

Course Price (ILT)
R1,435.20

* incl. VAT

Duration
1 Day

Course Content

Conducting Meetings

  • Topic A: The purpose of meetings
  • A–1: Benefits of a meeting
  • A–2: Understanding types of meetings
  • A–3: Identifying misconceptions about meetings
  • Topic B: Planning meetings
  • B–1: Creating an effective objective
  • B–2: Scheduling a meeting
  • B–3: Preparing an agenda and taking minutes
  • B–4: Identifying types of minutes
  • Topic C: Participating in meetings
  • C–1: Managing the flow of a meeting
  • C–2: Motivating a productive discussion
  • C–3: Keeping a conversation focused
  • Topic D: Closing meetings
  • D–1: Closing a meeting
  • D–2: Evaluating a meeting’s effectiveness
  • D–3: Taking an agreed–upon action
  • D–4: Distributing minutes

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Unit 2 : Managing meetings

  • Topic A: The role of leaders
  • A–1: Meeting leaders
  • A–2: Understanding the role of a leader
  • Topic B: Decisions and ideas
  • B–1: Steps for making decisions
  • B–2: Generating an option
  • B–3: Identifying the best option
  • B–4: Implementing an option
  • Topic C: Eliminating groupthink
  • C–1: Negative effects of groupthink
  • C–2: Characteristics of groupthink
  • C–3: Preventing groupthink

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Unit 3 : Conflicts, climates, and difficult personalities

  • Topic A: Resolving conflicts
  • A–1: Resolving conflicts in a meeting
  • A–2: Identifying difficult personality types
  • Topic B: Meeting climates
  • B–1: Characteristics of a positive climate
  • B–2: Characteristics of a negative climate
  • B–3: Building a positive climate

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Unit 4 : Communicating as meeting leaders

  • Topic A: Communicating clearly
  • A–1: Communicating clearly
  • Topic B: Using effective language
  • B–1: Communicating assertively
  • B–2: Communication styles to avoid
  • B–3: Enhancing relationships with participants

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Unit 5 : Listening effectively and asking questions

  • Topic A: Improving listening skills
  • A–1: Barriers to listening effectively
  • A–2: Steps to become an active listener
  • Topic B: Asking effective questions
  • B–1: Types of questions

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Unit 6 : Communicating nonverbally

  • Topic A: Nonverbal communication
  • A–1: Discussing nonverbal communication
  • A–2: Communicating through body positions
  • A–3: Communicating through voice qualities
  • Topic B: Interpreting nonverbal communication
  • B–1: Interpreting nonverbal communication

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CTU Training Solutions , Updated: January 28th, 2019

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