This ILT Series course teaches students about planning, participating in, and concluding successful meetings. Students learn how to establish the purpose and agenda of a meeting, facilitate participants' progress toward ...This ILT Series course teaches students about planning, participating in, and concluding successful meetings. Students learn how to establish the purpose and agenda of a meeting, facilitate participants' progress toward the meeting goals, improve their leadership abilities, facilitate situation analysis, brainstorming, and decision making, foster creative thinking, manage conflict among meeting participants. Course activities also cover building a positive climate during a meeting and following best practices of verbal and nonverbal communication. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success. Show MoreCourse Prerequisites:
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Instructor-Led Training (ILT)
Attend training in a classroom environment at a campus near you. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.
Course Price (ILT) R1,435.20
* incl. VAT
Duration 1 Day
Course Schedule
Upcoming dates for Conducting Meetings
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Course Content
Conducting Meetings
Topic A: The purpose of meetings
A–1: Benefits of a meeting
A–2: Understanding types of meetings
A–3: Identifying misconceptions about meetings
Topic B: Planning meetings
B–1: Creating an effective objective
B–2: Scheduling a meeting
B–3: Preparing an agenda and taking minutes
B–4: Identifying types of minutes
Topic C: Participating in meetings
C–1: Managing the flow of a meeting
C–2: Motivating a productive discussion
C–3: Keeping a conversation focused
Topic D: Closing meetings
D–1: Closing a meeting
D–2: Evaluating a meeting’s effectiveness
D–3: Taking an agreed–upon action
D–4: Distributing minutes
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Unit 2 : Managing meetings
Topic A: The role of leaders
A–1: Meeting leaders
A–2: Understanding the role of a leader
Topic B: Decisions and ideas
B–1: Steps for making decisions
B–2: Generating an option
B–3: Identifying the best option
B–4: Implementing an option
Topic C: Eliminating groupthink
C–1: Negative effects of groupthink
C–2: Characteristics of groupthink
C–3: Preventing groupthink
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Unit 3 : Conflicts, climates, and difficult personalities
Topic A: Resolving conflicts
A–1: Resolving conflicts in a meeting
A–2: Identifying difficult personality types
Topic B: Meeting climates
B–1: Characteristics of a positive climate
B–2: Characteristics of a negative climate
B–3: Building a positive climate
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Unit 4 : Communicating as meeting leaders
Topic A: Communicating clearly
A–1: Communicating clearly
Topic B: Using effective language
B–1: Communicating assertively
B–2: Communication styles to avoid
B–3: Enhancing relationships with participants
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Unit 5 : Listening effectively and asking questions
Topic A: Improving listening skills
A–1: Barriers to listening effectively
A–2: Steps to become an active listener
Topic B: Asking effective questions
B–1: Types of questions
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Unit 6 : Communicating nonverbally
Topic A: Nonverbal communication
A–1: Discussing nonverbal communication
A–2: Communicating through body positions
A–3: Communicating through voice qualities
Topic B: Interpreting nonverbal communication
B–1: Interpreting nonverbal communication
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CTU Training Solutions, Updated: January 28th, 2019
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