Course Content
Conducting Meetings
- Topic A: The purpose of meetings
- A–1: Benefits of a meeting
- A–2: Understanding types of meetings
- A–3: Identifying misconceptions about meetings
- Topic B: Planning meetings
- B–1: Creating an effective objective
- B–2: Scheduling a meeting
- B–3: Preparing an agenda and taking minutes
- B–4: Identifying types of minutes
- Topic C: Participating in meetings
- C–1: Managing the flow of a meeting
- C–2: Motivating a productive discussion
- C–3: Keeping a conversation focused
- Topic D: Closing meetings
- D–1: Closing a meeting
- D–2: Evaluating a meeting’s effectiveness
- D–3: Taking an agreed–upon action
- D–4: Distributing minutes
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Unit 2 : Managing meetings
- Topic A: The role of leaders
- A–1: Meeting leaders
- A–2: Understanding the role of a leader
- Topic B: Decisions and ideas
- B–1: Steps for making decisions
- B–2: Generating an option
- B–3: Identifying the best option
- B–4: Implementing an option
- Topic C: Eliminating groupthink
- C–1: Negative effects of groupthink
- C–2: Characteristics of groupthink
- C–3: Preventing groupthink
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Unit 3 : Conflicts, climates, and difficult personalities
- Topic A: Resolving conflicts
- A–1: Resolving conflicts in a meeting
- A–2: Identifying difficult personality types
- Topic B: Meeting climates
- B–1: Characteristics of a positive climate
- B–2: Characteristics of a negative climate
- B–3: Building a positive climate
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Unit 4 : Communicating as meeting leaders
- Topic A: Communicating clearly
- A–1: Communicating clearly
- Topic B: Using effective language
- B–1: Communicating assertively
- B–2: Communication styles to avoid
- B–3: Enhancing relationships with participants
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Unit 5 : Listening effectively and asking questions
- Topic A: Improving listening skills
- A–1: Barriers to listening effectively
- A–2: Steps to become an active listener
- Topic B: Asking effective questions
- B–1: Types of questions
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Unit 6 : Communicating nonverbally
- Topic A: Nonverbal communication
- A–1: Discussing nonverbal communication
- A–2: Communicating through body positions
- A–3: Communicating through voice qualities
- Topic B: Interpreting nonverbal communication
- B–1: Interpreting nonverbal communication
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