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Coaching and Counselling

Fine-tune your skills as a motivating manager, supervisor, or adviser with this proven self-study primer. Learn the differences between counselling and coaching–and when to apply each technique for the best results. Co... Show More
Course Prerequisites:
None
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Instructor-Led Training (ILT)

Attend training in a classroom environment at a campus near you. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

Duration
1 Day

Course Schedule

Upcoming dates for Coaching and Counselling

Course Content

Part 1: Coaching and Counseling
• Definitions of Coaching and Counseling
• The Benefits of Coaching
• The Benefits of Counseling

Part 2: When to Coach or Counsel
• Developing Your Awareness
• Symptoms of Performance Problems
• Root Causes of Performance Problems
• Personal Problems that May Affect Job Performance
• Depression
• Grief Reactions
• Hostility (that Could Lead to Violence)
• Chemical Dependency

Part 3: Giving and Receiving Feedback
• Making Feedback Effective
• Four Types of Feedback
• Be a Positive Role Model

Part 4: Plan and Conduct Coaching and Counseling Sessions
• Preparing for a Coaching or Counseling Session
• Ten Guidelines for Conducting a Successful Coaching Session
• Ten Guidelines for Conducting a Successful Counseling Session
• Performance Appraisal Guidelines
• What to Do When All Else Fails
• Disciplinary Action–The Last Alternative

CTU Training Solutions , Updated: July 14th, 2017

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The course information above is subject to change without notification due to market trends in the industry, legislation and/or programme version updates. Terms and Conditions

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