Course Content
Part 1: Coaching and Counseling
• Definitions of Coaching and Counseling
• The Benefits of Coaching
• The Benefits of Counseling
Part 2: When to Coach or Counsel
• Developing Your Awareness
• Symptoms of Performance Problems
• Root Causes of Performance Problems
• Personal Problems that May Affect Job Performance
• Depression
• Grief Reactions
• Hostility (that Could Lead to Violence)
• Chemical Dependency
Part 3: Giving and Receiving Feedback
• Making Feedback Effective
• Four Types of Feedback
• Be a Positive Role Model
Part 4: Plan and Conduct Coaching and Counseling Sessions
• Preparing for a Coaching or Counseling Session
• Ten Guidelines for Conducting a Successful Coaching Session
• Ten Guidelines for Conducting a Successful Counseling Session
• Performance Appraisal Guidelines
• What to Do When All Else Fails
• Disciplinary Action–The Last Alternative