Course Content
Part 1: Facing Change
- The Pace of Organizational Change
- Where to Focus Your Efforts
- Managing in Today’s Changing Organization
- The Importance of Continuous Learning
- Organizational Responses to Change
- The Leader’s Role During Change
- Five Elements to Change Planning
- Preparing for Change
- Five Phases in Planning for Change
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Part 2: Understanding Change
- Recognizing That Change Involves Loss
- Common Losses from Workplace Change
- Building Supportive Relationships to Ease Change
- Transitioning Through Change
- The First Reaction to Change: Denial
- The Second Phase: Resistance
- Using Ritual to Transition Out of Resistance
- The Final Phases: Exploration and Commitment
- Identifying the Phases in Your Team’s Behavior
- Management Strategies for Each Phase
- Beware the Traps of Transitioning Too Quickly
- Eight Guidelines for Leading Change
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Part 3: Leading Change
- Communicating About Change
- Guidelines for Informing Your Team
- Meeting with Employees Throughout the Change Process
- Planning and Leading a Change Meeting
- Formulating Your Message
- Better Communication Through Active Listening
- Setting the Stage for Engaging Your Team
- Motivating Your Team to Get Involved
- Six Steps for Setting Goals Together
- Maintaining Employee Involvement
- Becoming a Change Leader
- Creating a Vision with Your Group
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Part 4: Creating a Change Action Plan
- An Action Plan for Success
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