Course Content
Lesson 1: Writing Effective Business Communication
- Topic A: Write Strong Sentences
- Topic B: Organize Your Content
- Topic C: Analyze Your Audience
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Lesson 2: Writing Email and Other Electronic Communication
- Topic A: Write an Email
- Topic B: Write Instant Messages and Text Messages
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Lesson 3: Writing Common Business Documents
- Topic A: Write an Internal Announcement
- Topic B: Write a Routine Request
- Topic C: Write a Response to Routine Requests
- Topic D: Write a Complaint
- Topic E: Write a Positive Response to Customer Complaints
- Topic F: Write Bad-News Messages
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Lesson 4: Writing a Business Letter
- Topic A: Write a Business Letter
- Topic B: Write a Thank-You Letter
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Lesson 5: Writing Business Proposals
- Topic A: Persuade Your Audience
- Topic B: Write an Executive Summary
- Topic C: Use Visuals
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