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Business Writing Skills

In contemporary business environments, information overload makes it necessary for you to communicate clearly and concisely. Trying to make sense of a disorganized email message can be frustrating given the number of emails you have to answer daily. By analysing your audience, organizing your writing, and employing effective persuasive techniques, your writing will make an impact.
Duration: 1 Day   |   Location : Online
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Virtual Lecturer-led Interactive Teaching (VLIT)

Virtual instruction environments are designed to simulate the traditional classroom or learning experience. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

Course Content

Lesson 1: Writing Effective Business Communication

  • Topic A: Write Strong Sentences
  • Topic B: Organize Your Content
  • Topic C: Analyze Your Audience

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Lesson 2: Writing Email and Other Electronic Communication

  • Topic A: Write an Email
  • Topic B: Write Instant Messages and Text Messages

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Lesson 3: Writing Common Business Documents

  • Topic A: Write an Internal Announcement
  • Topic B: Write a Routine Request
  • Topic C: Write a Response to Routine Requests
  • Topic D: Write a Complaint
  • Topic E: Write a Positive Response to Customer Complaints
  • Topic F: Write Bad-News Messages

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Lesson 4: Writing a Business Letter

  • Topic A: Write a Business Letter
  • Topic B: Write a Thank-You Letter

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Lesson 5: Writing Business Proposals

  • Topic A: Persuade Your Audience
  • Topic B: Write an Executive Summary
  • Topic C: Use Visuals

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CTU Training Solutions , Updated: January 30th, 2019

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    The course information above is subject to change without notification due to market trends in the industry, legislation and/or programme version updates. Terms and Conditions

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