Business Etiquette and Professionalism: Conduct yourself with confidence
This ILT Series course teaches students about the fundamentals of business etiquette. Students learn how to build relationships, create a professional appearance, develop positive relationships with co-workers, and pract...This ILT Series course teaches students about the fundamentals of business etiquette. Students learn how to build relationships, create a professional appearance, develop positive relationships with co-workers, and practice cubicle and office etiquette. In addition, the course teaches students the appropriate behavior and etiquette when using the Internet, in daily communications, and in meetings. Students also learn how to handle ethical dilemmas and personal issues, become a good conversationalist, and be courteous when communicating.
Students also examine the appropriate etiquette for business meals and functions, as well as how to be a courteous traveller at home or abroad.Show MoreCourse Prerequisites:
Computer Literacy Request a Quote
Instructor-Led Training (ILT)
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Duration 1 Day
Course Schedule
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Course Content
Part 1: Principles of Professional Behavior7
Always Be Your Best
Meeting and Greeting
Sending Social Invitations to Business Associates
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Part 2: Interview Etiquette 25
Interviewing
Before the Interview
In the Waiting Room
During the Interview
After the Interview
Job Fair Interviews
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Part 3: Planning and Attending Business Meetings
Office Meetings
Meal Meetings
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Part 4: Electronic Etiquette
Voicemail
Cell phones
Email
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Part 5: Multicultural Etiquette
Defining the Challenge
Five Steps to Dealing with Diversity
Guidelines for Managing Diverse Relationships
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CTU Training Solutions, Updated: January 31st, 2019
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