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Business Etiquette and Professionalism: Conduct yourself with confidence

This ILT Series course teaches students about the fundamentals of business etiquette. Students learn how to build relationships, create a professional appearance, develop positive relationships with co-workers, and practice cubicle and office etiquette. In addition, the course teaches students the appropriate behavior and etiquette when using the Internet, in daily communications, and in meetings. Students also learn how to handle ethical dilemmas and personal issues, become a good conversationalist, and be courteous when communicating.
Students also examine the appropriate etiquette for business meals and functions, as well as how to be a courteous traveller at home or abroad.
Duration: 1 Day   |   Location : Online
Course Prerequisites:
Computer Literacy
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Virtual Lecturer-led Interactive Teaching (VLIT)

Virtual instruction environments are designed to simulate the traditional classroom or learning experience. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

Course Content

Part 1: Principles of Professional Behavior7

  • Always Be Your Best
  • Meeting and Greeting
  • Sending Social Invitations to Business Associates

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Part 2: Interview Etiquette 25

  • Interviewing
  • Before the Interview
  • In the Waiting Room
  • During the Interview
  • After the Interview
  • Job Fair Interviews

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Part 3: Planning and Attending Business Meetings

  • Office Meetings
  • Meal Meetings

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Part 4: Electronic Etiquette

  • Voicemail
  • Cell phones
  • Email

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Part 5: Multicultural Etiquette

  • Defining the Challenge
  • Five Steps to Dealing with Diversity
  • Guidelines for Managing Diverse Relationships

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CTU Training Solutions , Updated: January 31st, 2019

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    The course information above is subject to change without notification due to market trends in the industry, legislation and/or programme version updates. Terms and Conditions

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