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Becoming a Successful Supervisor

Becoming a supervisor for the first time usually comes with mixed emotions and a lot of questions. Will you be able to help others in ways no one did for you? Can you manage people effectively when they used to be your p... Show More
Course Prerequisites:
Computer Literacy
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Instructor-Led Training (ILT)

Attend training in a classroom environment at a campus near you. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

Course Price (ILT)
R1,435.20

* incl. VAT

Duration
1 Day

Course Content

Part 1: Transitioning to Supervision 9

The Opportunity
Your Role Changes Now
How You Use Your Time
Transition Speed Bumps
So, Now What?
Working Successfully with People

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Part 2: High-Performance Management 29

Performance Management
How to Establish Clear Expectations
Giving Positive Feedback
Handling Performance Problems
Supervising with Flexibility
Performance Assessment
Strategies for Managing Performance

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Part 3: Communicating with Others Proactively 47

Building Interdependent Relationships
Communicating One-on-One with Employees
Communicating with a Team
Use a Team Approach
Communicating with Others
Communicating with Your Manager

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Part 4: Coaching for Excellence 63

The Changing Playing Field
Coaching Behaviors in Supervisors
The Coaching Process
Strategies for Effective Coaching

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Part 5: Dealing Positively with Change 81

A New Paradigm
Organizational Change
The Impact of Change
Communicating Change Effectively
Change Management Skills
Brainstorming Change Ideas
Problem-Solving Techniques

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CTU Training Solutions , Updated: January 28th, 2019

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The course information above is subject to change without notification due to market trends in the industry, legislation and/or programme version updates. Terms and Conditions

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