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Apply the principles and concepts of emotional intelligence to the management of self and others

This Unit Standard is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one t... Show More
Course Prerequisites:
It is assumed that learners are competent in: Communication at NQF Level 4. Mathematical Literacy at NQF... Show More
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Instructor-Led Training (ILT)

Attend training in a classroom environment at a campus near you. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

Duration
2 Days

Course Schedule

Upcoming dates for Apply the principles and concepts of emotional intelligence to the management of self and others

The qualifying learner is capable of:

Demonstrating knowledge and understanding of the principles and concepts of emotional
intelligence in respect of life and work relations.
Analysing the role of emotional intelligence in interpersonal and intrapersonal relationships in life
and work situations.
Analysing the impact of emotional intelligence on life and work interactions.
Evaluating own level of emotional intelligence in order to determine development areas.

Course Content

Demonstrate knowledge and understanding of the principles and concepts of emotional intelligence in respect of life and work relations.

  • The principles of emotional intelligence are explained with reference to examples from life and
    work situations.
  • The concepts of emotional intelligence are described with reference to examples
  • The concepts of emotional intelligence include, but are not limited to, self-confidence, selfawareness, self-esteem and locus of control.

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Analyse the role of emotional intelligence in interpersonal and interpersonal relationships in life and work situations.

  • The importance of personal and interpersonal competencies is explained in relation to interactions
    in life and work situations.
  • Techniques for giving and receiving feedback are analysed to identify practices reflecting emotional
    intelligence.

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Analyse the impact of emotional intelligence on life and work interactions.

  • The positive and negative impact of emotional intelligence is motivated through examples on
    interpersonal and interpersonal level
  • The consequences of applying emotional intelligence are explained with reference to examples
    from life and work situations.

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Evaluate own level of emotional intelligence in order to determine development areas.

  • Own responses to life and work situations are analysed in terms of the principles and concepts of
    emotional intelligence.
  • Strengths and weaknesses are analysed with reference to the concepts and principles of emotional
    intelligence in order to identify development areas.
  • Techniques for improving own emotional intelligence are described in relation to development
    areas identified.

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CTU Training Solutions , Updated: July 29th, 2019

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The course information above is subject to change without notification due to market trends in the industry, legislation and/or programme version updates. Terms and Conditions

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