Login / Register

Acquire Problem solving to apply in the workplace

Solve problems, make decisions and implement solutions
Course Prerequisites:
Learners accessing this unit standard should be competent in Communication and Mathematical Literacy at NQF L... Show More
Request a Quote

Instructor-Led Training (ILT)

Attend training in a classroom environment at a campus near you. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

3 Days

Purpose of the unit standard

This Unit Standard is intended for junior managers of organisations. The Unit Standard specifies the knowledge and skills required to solve problems and make decisions.

The qualifying learner is capable of:

  • Defining a problem
  • Investigating the problem
  • Generating problem solutions
  • Implementing problem solution
  • Evaluating the effectiveness of the solution

Course Content

Specific Outcome 1: Define the problem

  • Problems are defined according to the verified information
  • The rationale for consulting with stakeholders and role-players is explained to ensure that they contribute to the various stages of the problem-solving process
  • Techniques in the formulation of the problem definition are explored and explained, according to theory and practice
  • A technique is selected in line with the context of the problem

See fewer details

Specific Outcome 2: Investigate the problem

  • A problem is investigated to ascertain the various components
  • Further information is obtained, if required, and all information is critically examined for its relevance to the problem

See fewer details

Specific Outcome 3: Generate problem solutions

  • Possible solutions are generated by using a range of problem-solving techniques
  • Criteria are identified and weighted to enable the ranking of proposed solutions
  • Possible solutions are evaluated against the established criteria in order to determine suitability

See fewer details

Specific Outcome 4: Implement solution(s)

  • The optimum solution(s) is (are) selected in accordance with given criteria
  • Stakeholders are consulted prior to implementation, so as to obtain commitment
  • The selected solution (s) is (are) implemented, according to organisational constraints

See fewer details

Specific Outcome 5: : Evaluate the effectiveness of the solution

  • Criteria for the measurement of the effectiveness of the solution are identified according to the problem definition
  • The effectiveness of the solution is evaluated against the criteria
  • Corrective action is identified and applied, where possible

See fewer details

CTU Training Solutions , Updated: July 19th, 2019

Share with friends

Request a Quote

Your Name
Your Surname
Contact Number
Your Email
Which campus would you like to study at?
Your job title
Will your training be sponsored?
How did you hear about CTU?
The course information above is subject to change without notification due to market trends in the industry, legislation and/or programme version updates. Terms and Conditions

Join the CTU community

Join the CTU Community Portal and gain access to superior resources.

Join for Free