Acquire Problem solving to apply in the workplace - CTU Training Solutions

Acquire Problem solving to apply in the workplace

Solve problems, make decisions and implement solutions
Duration: 3 Days   |   Location : Online
Course Prerequisites:
Learners accessing this unit standard should be competent in Communication and Mathematical Literacy at NQF L... Show More
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Virtual Interactive Lecturer-led Teaching (VILT)

Virtual instruction environments are designed to simulate the traditional classroom or learning experience. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

Purpose of the unit standard

This Unit Standard is intended for junior managers of organisations. The Unit Standard specifies the knowledge and skills required to solve problems and make decisions.

The qualifying learner is capable of:

  • Defining a problem
  • Investigating the problem
  • Generating problem solutions
  • Implementing problem solution
  • Evaluating the effectiveness of the solution

Course Content

Specific Outcome 1: Define the problem

  • Problems are defined according to the verified information
  • The rationale for consulting with stakeholders and role-players is explained to ensure that they contribute to the various stages of the problem-solving process
  • Techniques in the formulation of the problem definition are explored and explained, according to theory and practice
  • A technique is selected in line with the context of the problem

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Specific Outcome 2: Investigate the problem

  • A problem is investigated to ascertain the various components
  • Further information is obtained, if required, and all information is critically examined for its relevance to the problem

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Specific Outcome 3: Generate problem solutions

  • Possible solutions are generated by using a range of problem-solving techniques
  • Criteria are identified and weighted to enable the ranking of proposed solutions
  • Possible solutions are evaluated against the established criteria in order to determine suitability

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Specific Outcome 4: Implement solution(s)

  • The optimum solution(s) is (are) selected in accordance with given criteria
  • Stakeholders are consulted prior to implementation, so as to obtain commitment
  • The selected solution (s) is (are) implemented, according to organisational constraints

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Specific Outcome 5: : Evaluate the effectiveness of the solution

  • Criteria for the measurement of the effectiveness of the solution are identified according to the problem definition
  • The effectiveness of the solution is evaluated against the criteria
  • Corrective action is identified and applied, where possible

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CTU Training Solutions , Updated: July 19th, 2019

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The course information above is subject to change without notification due to market trends in the industry, legislation and/or programme version updates. Terms and Conditions

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