Course Content
Part 1: Establish High-Performance Goals
The High-Performance Formula
Team Goals and Planning
Employee Goals and Planning
Team Goals and Planning
Employee Goals and Planning
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Part 2: Persuade Positively
Influence Positively
Build Trust and Rapport
Listen Effectively
Build Trust and Rapport
Listen Effectively
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Part 3: Solve Problems Proactively
Performance Problems
Conflict Problems
Conflict Problems
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Part 4: Supervise with Flexibility
Situational Supervising
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Part 5: Lead a High-Energy Work Environment
Praise, Recognition, and Celebration
Energizing Your Team
Energizing Your Team
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