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ITIL Practitioner

This activity-based course provides experience using many ITSM tools, several guiding principles and IT best practices while applying concepts of Communication, Organizational Change Management and Measurements and Metri... Show More
Course Prerequisites:
ITIL Foundation Certificate in IT Service Management
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Instructor-Led Training (ILT)

Attend training in a classroom environment at a campus near you. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

Duration
2 Days

Course Content

Course Introduction
Introduction to ITIL Practitioner
Guiding Principles
The CSI Approach
Measurements and Metrics
Communication
Organizational Change Management

CTU Training Solutions , Updated: July 10th, 2017

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The course information above is subject to change without notification due to market trends in the industry, legislation and/or programme version updates. Terms and Conditions

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