The intermediate level ITIL® Service Strategy course offers the ability to specialize in the Service Strategy stage of the ITIL® Service Lifecycle. It covers an introduction to the Service Lifecycle, the principles, pr...The intermediate level ITIL® Service Strategy course offers the ability to specialize in the Service Strategy stage of the ITIL® Service Lifecycle. It covers an introduction to the Service Lifecycle, the principles, processes, functions and activities within the Service Strategy stage of the ITIL® Service Lifecycle, along with technology and implementation considerations. This lifecycle stage focuses on the value of IT-services and how to achieve alignment with business goals. An interactive approach is used combining lecture, discussion and exercises.Show MoreCourse Prerequisites: An ITIL® Foundation certificate and preferably two years’ work experience in an IT Service Management envir...An ITIL® Foundation certificate and preferably two years’ work experience in an IT Service Management environment.Show MoreRequest a Quote
Instructor-Led Training (ILT)
Attend training in a classroom environment at a campus near you. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.
Duration 3 Days
Upcoming dates for ITIL Life Cycle Stream: Service Strategy
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• Leading discussions on Service Strategy
• Defining services and market spaces
• Conducting strategic analysis
• Applying Financial Management
• Managing demand
• Driving strategy through the Service Lifecycle
• Understanding Critical Success Factors and risks
CTU Training Solutions, Updated: July 10th, 2017
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The course information above is subject to change without notification due to market trends in the industry, legislation and/or programme version updates.
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