The intermediate level ITIL® Service Operation course offers the ability to specialize in the Service Operation stage of the ITIL® Service Lifecycle. It covers an introduction to the Service Lifecycle, the principles, ...The intermediate level ITIL® Service Operation course offers the ability to specialize in the Service Operation stage of the ITIL® Service Lifecycle. It covers an introduction to the Service Lifecycle, the principles, processes, functions and activities within the Service Operation stage of the ITIL® Service Lifecycle, along with technology and implementation considerations. This lifecycle stage focuses on organizing and maintaining the day-today Service Operation. An interactive approach is used combining lecture, discussion and exercises.Show MoreCourse Prerequisites: An ITIL® Foundation certificate and preferably two years’ work experience in an IT Service Management envir...An ITIL® Foundation certificate and preferably two years’ work experience in an IT Service Management environment.Show MoreRequest a Quote
Instructor-Led Training (ILT)
Attend training in a classroom environment at a campus near you. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.
Duration 3 Days
Upcoming dates for ITIL Life Cycle Stream Service Operations
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• Introduction to Service Operation
• Service Operations principles
• Service Operation processes
• Service Operation activities
• Organizing Service Operation, specifically functions
• Technology considerations
• Implementation considerations challenges, Critical Success Factors and risks
CTU Training Solutions, Updated: July 10th, 2017
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