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ITIL Life Cycle Stream Service Operations

The intermediate level ITIL® Service Operation course offers the ability to specialize in the Service Operation stage of the ITIL® Service Lifecycle. It covers an introduction to the Service Lifecycle, the principles, ... Show More
Course Prerequisites:
An ITIL® Foundation certificate and preferably two years’ work experience in an IT Service Management envir... Show More
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Instructor-Led Training (ILT)

Attend training in a classroom environment at a campus near you. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

Duration
3 Days

Course Content

3 Credits

28 PDU’s

• Introduction to Service Operation
• Service Operations principles
• Service Operation processes
• Service Operation activities
• Organizing Service Operation, specifically functions
• Technology considerations
• Implementation considerations challenges, Critical Success Factors and risks

CTU Training Solutions , Updated: July 10th, 2017

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The course information above is subject to change without notification due to market trends in the industry, legislation and/or programme version updates. Terms and Conditions

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