ITIL Life Cycle Stream: Service Operations

The intermediate level ITIL® Service Operation course offers the ability to specialize in the Service Operation stage of the ITIL® Service Lifecycle. It covers an introduction to the Service Lifecycle, the principles, ... Show More

Course Prerequisites:
An ITIL® Foundation certificate and preferably two years’ work experience in an IT Service Management envir... Show More

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Instructor-Led Training (ILT)

Attend training in a classroom environment at a campus near you. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

Duration
4 Days

Course Content

3 Credits

28 PDUs

Introduction to Service Operation
Service Operations principles
Service Operation processes
Service Operation activities
Organizing Service Operation, specifically functions
Technology considerations
Implementation considerations challenges, Critical Success Factors and risks

CTU Training Solutions is an ATO Affiliate Partner of Stratsure.
ITIL® is a registered trade mark of AXELOS Limited.

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The course information above is subject to change without notification due to market trends in the industry, legislation and/or programme version updates. Terms and Conditions

More about Part Time Training

Training Options

Day Classes
Monday to Friday (08h30 – 16h00)
Evening Classes
Monday to Thursday (18h00 – 21h00)
Saturday Classes
(08h00 – 12h00)

Training Schedule

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Group Discounts

3-4 people (5.00%)
5-9 people (10.00%)
10 and above (15.00%)

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* Microsoft Office Classes only.

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ITIL Life Cycle Stream: Service Operations

Instructor-Led Training (ILT)

Course Schedule

Course Content

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ITIL Life Cycle Stream: Service Operations

Instructor-Led Training (ILT)

Course Schedule

Course Content

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