ITIL Life Cycle Stream Continual Service Improvement
The intermediate level ITIL® Continual Service Improvement course offers the ability to specialize in the Continual Service Improvement stage of the ITIL® Service Lifecycle. It covers an introduction to the Service Lif...The intermediate level ITIL® Continual Service Improvement course offers the ability to specialize in the Continual Service Improvement stage of the ITIL® Service Lifecycle. It covers an introduction to the Service Lifecycle, the principles, processes, functions and activities within the Continual Service Improvement stage of the ITIL Service Lifecycle, along with technology and implementation considerations. This lifecycle stage focuses on enabling service improvement through a controlled process. An interactive approach is used combining lecture, discussion and exercises.Show MoreCourse Prerequisites:
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Instructor-Led Training (ILT)
Attend training in a classroom environment at a campus near you. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.
Duration 3 Days
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• Introduction to Continual Service Improvement
• Continual Service Improvement principles
• Continual Service Improvement process
• Continual Service Improvement methods and techniques
• Continual Service Improvement technology related activities
• Organization and technology for Continual Service Improvement
• Understanding implementation approaches, challenges, Critical Success Factors and risks
CTU Training Solutions, Updated: July 10th, 2017
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