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ITIL Life Cycle Stream: Continual Service Importance

The intermediate level ITIL® Continual Service Improvement course offers the ability to specialize in the Continual Service Improvement stage of the ITIL® Service Lifecycle. It covers an introduction to the Service Lif... Show More
Course Prerequisites:
Some experience working in an IT organisation is recommended.
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Instructor-Led Training (ILT)

Attend training in a classroom environment at a campus near you. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

Duration
4 Days

Course Content

3 Credits

28 PDU’s

  • Introduction to Continual Service Improvement
  • Continual Service Improvement principles
  • Continual Service Improvement process
  • Continual Service Improvement methods and techniques
  • Continual Service Improvement technology related activities
  • Organization and technology for Continual Service Improvement
  • Understanding implementation approaches, challenges, Critical Success Factors and risks



CTU Training Solutions is an ATO Affiliate Partner of Stratsure.
ITIL® is a registered trade mark of AXELOS Limited.

CTU Training Solutions , Updated: March 15th, 2018

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The course information above is subject to change without notification due to market trends in the industry, legislation and/or programme version updates. Terms and Conditions

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