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ITIL Intermediate – Life Cycle Stream: Service Design

Service Design is an ITIL Lifecycle course that is aimed at individuals who are involved in designing new or changed service solutions, or the assets that need to be managed and controlled for these solutions to function... Show More
Course Prerequisites:
ITIL® Foundation Certification
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Instructor-Led Training (ILT)

Attend training in a classroom environment at a campus near you. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

Duration
3 Days

Course Content

Service Design Principles

Service Design Processes

  • Design Coordination
  • Service Level Management
  • Supplier Management
  • Service Catalogue Management
  • Availability Management
  • Capacity Management
  • IT Security Management
  • IT Service Continuity Management

Service Design Technology-Related Activities

Organizing for Service Design

Technology Considerations

Implementing Service Design

Challenges, CSFs & Risks


CTU Training Solutions is an ATO Affiliate Partner of Stratsure.
ITIL® is a registered trade mark of AXELOS Limited.

CTU Training Solutions , Updated: March 15th, 2018

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The course information above is subject to change without notification due to market trends in the industry, legislation and/or programme version updates. Terms and Conditions

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