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ITIL Capability Stream: Release Control and Validation (RCV)

The intermediate level ITIL® Release, Control & Validation offers a role based hands-on experience and in-depth coverage of the Release, Control & Validation cluster of processes and functions according to ITIL®. An in... Show More
Course Prerequisites:
An ITIL® Foundation certificate and preferably two years’ work experience in an IT Service Management envir... Show More
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Virtual Instructor-Led Training (V-ILT)

Virtual instruction environments are designed to simulate the traditional classroom or learning experience. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

4 Days

Course Schedule

Upcoming dates for ITIL Capability Stream: Release Control and Validation (RCV)

Course Content

4 Credits

35 PDUs

• Service Management as a practice
• The following processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation: Change Management, Service Release and Deployment Management. Service Validation and Testing, Service Asset and Configuration Management. Knowledge Management and Service Request fulfillment and evaluation
• Common Service Operation activities related to Release, Control and the Validation processes
• Functions to be performed within Release, Control and the Validation processes
• Release, Control and Validation process roles and responsibilities
• Technology and implementation considerations
• Challenges, Critical Success Factors and risks
• CSI as a consequence of effective Release, Control and Validation processes

CTU Training Solutions , Updated: July 10th, 2017

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    The course information above is subject to change without notification due to market trends in the industry, legislation and/or programme version updates. Terms and Conditions

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