ITIL Capability Stream: Release Control and Validation (RCV)

Course Content

4 Credits

35 PDUs

• Service Management as a practice
• The following processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation: Change Management, Service Release and Deployment Management. Service Validation and Testing, Service Asset and Configuration Management. Knowledge Management and Service Request fulfillment and evaluation
• Common Service Operation activities related to Release, Control and the Validation processes
• Functions to be performed within Release, Control and the Validation processes
• Release, Control and Validation process roles and responsibilities
• Technology and implementation considerations
• Challenges, Critical Success Factors and risks
• CSI as a consequence of effective Release, Control and Validation processes