ITIL Capability Stream: Operational Support and Analysis (OSA)
The intermediate level ITIL® Operational Support & Analysis offers a role based hands-on experience and in-depth coverage of the Operational Support & Analysis cluster of processes and functions according to ITIL®. An ...The intermediate level ITIL® Operational Support & Analysis offers a role based hands-on experience and in-depth coverage of the Operational Support & Analysis cluster of processes and functions according to ITIL®. An interactive approach is used combining lecture, discussion and exercises.Show MoreCourse Prerequisites: An ITIL® Foundation certificate and preferably two years’ work experience in an IT Service Management envir...An ITIL® Foundation certificate and preferably two years’ work experience in an IT Service Management environment.Show More Add to CartRequest a Quote
Instructor-Led Training (ILT)
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Course Price (ILT) R15,525.00
* incl. VAT
Duration 4 Days
Upcoming dates for ITIL Capability Stream: Operational Support and Analysis (OSA)
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Service Management as a practice and Service Operation principles
The following processes across the Service Lifecycle pertaining to the capability of Operational Support and Analysis: Event Management, Incident
Management, Request Fulfilment, Problem Management and Access Management
Relevant operational activities of processes covered in other lifecycle phases
Common Service Operation activities related to Operational Support & Analysis
Functions to be performed within Operational Support and Analysis such as Service Desk, technical management, IT Operations Management and Application
Operational Support and Analysis Roles and Responsibilities
Technology and implementation considerations
Challenges, Critical Success Factors and risks
CTU Training Solutions, Updated: July 10th, 2017
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