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MCSA: Windows 7, Enterprise Desktop Support Technician

Candidates for this exam are IT professionals who configure or support Windows 8 computers, devices, users and associated network and security resources. The networks with which these professionals typically work are con... Show More
Course Prerequisites:
CompTIA A+ or Technical Experience Required
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13 Days

Course Schedule

Upcoming dates for MCSA: Windows 7, Enterprise Desktop Support Technician

Course Content

Course 6293A:

MCSA 70-685: Windows 7, Enterprise Desktop Support Technician
3 Days

Module 1: Implementing a Troubleshooting Methodology
This module describes the steps involved in establishing and using a typical troubleshooting methodology. It also covers the job role and responsibilities of the EDST.

Lesson 1: Introduction to the EDST Job Role
Lesson 2: Overview of Troubleshooting Steps

Module 2: Troubleshooting Startup Issues
This module describes how to use Windows 7 recovery tools to troubleshoot startup problems. Additionally, it provides the information to configure and troubleshoot startup settings, and to troubleshoot operating system services.

Lesson 1: Overview of the Windows 7 Recovery Environment
Lesson 2: Configuring and Troubleshooting Startup Settings
Lesson 3: Troubleshooting Operating System Services Issues

Lab : Troubleshooting Startup Issues
Exercise 1: Resolving a Startup Problem (1)
Exercise 2: Resolving a Startup Problem (2)

Module 3: Using Group Policy to Centralize Configuration
This module describes Group Policy application. It also covers steps to troubleshoot both client configuration failures and GPO application issues.

Lesson 1: Overview of Group Policy Application
Lesson 2: Resolving Client Configuration Failures and GPO Application Issues

Lab : Using Group Policy to Centralize Configuration
Exercise 1: Resolve Group Policy Application (1)
Exercise 2: Resolve Group Policy Application (2)

Module 4: Troubleshooting Hardware Device, Device Driver, and Performance Issues
This module helps students troubleshoot issues related to hardware devices and device drivers by identifying basic hardware-related issues. Additionally, the module helps students determine hardware failure issues, and the problems that device drivers can cause. Finally, this module provides guidance on how to configure performance options in Windows 7, as well as monitor reliability and performance of Windows 7 computers.

Lesson 1: Overview of Hardware Troubleshooting
Lesson 2: Trouble shooting Physical Failures
Lesson 3: Monitoring Reliability and Performance
Lesson 4: Configuring Performance Options in Windows 7
Lesson 5: Troubleshooting Device Driver Failures

Lab : Lab A: Resolving Hardware Device and Device Driver Issues
Exercise 1: Resolving Hardware Issues
Exercise 2: Configuring Group Policy to Control Device Installation (optional)

Lab : Lab B: Troubleshooting Performance-Related Issues
Exercise: Troubleshooting a Performance Problem

Module 5: Troubleshooting Network Connectivity Issues
This module describes how to troubleshoot issues related to network connectivity by providing the steps to determine the network configuration of client computers, and then to troubleshoot network connections.

Lesson 1: Determining Network Settings
Lesson 2: Troubleshooting Network Connectivity Issues

Lab : Troubleshooting Network Connectivity Issues
Exercise 1: Troubleshooting a Network Problem (1)
Exercise 2: Troubleshooting a Network Problem (2)

Module 6: Troubleshooting Remote Connectivity Issues
This module describes how to troubleshoot remote connectivity issues. This module instructs students on how to configure and troubleshoot virtual private network (VPN) connections, as well as how to use Remote Desktop and Remote Assistance to assist users. This module also covers the troubleshooting steps for Network Access Protection (NAP) and DirectAccess issues.

Lesson 1: Troubleshooting VPN Connectivity Issues
Lesson 2: Using Remote Desktop
Lesson 3: Troubleshooting User Issues by Using Remote Assistance
Lesson 4: Troubleshooting NAP Issues
Lesson 5: Troubleshooting DirectAccess Issues

Lab : Resolving Remote Connectivity Issues
Exercise: Resolving a Remote Connectivity Problem

Module 7: Troubleshooting Logon and Resource Access Issues
This module describes how to use troubleshooting tools and methods to troubleshoot user profile and logon scripts issues, and issues with file and printer access.

Lesson 1: Troubleshooting User Logon Issues
Lesson 2: Troubleshooting User Profile Issues
Lesson 3: Troubleshooting File Access Issues
Lesson 4: Troubleshooting File Permissions Issues
Lesson 5: Troubleshooting Printer Access Issues

Lab : Troubleshooting Logon and Resource Access Issues
Exercise 1: Troubleshooting Offline Files
Exercise 2: Troubleshooting a Missing Drive Mapping
Exercise 3: Troubleshooting Missing Files in My Documents
Exercise 4: Troubleshooting a File Access Issue

Module 8: Troubleshooting Security Issues
This module describes how to troubleshoot issues related to security systems such as EFS, BitLocker, and file permissions. The module instructs students how to troubleshoot and recover files encrypted with EFS and BitLocker-protected drives. In this module, students also troubleshoot file permissions, content access issues, and Windows Internet Explorer issues.

Lesson 1: Recovering Files Encrypted by EFS
Lesson 2: Recovering BitLocker-Protected Drives
Lesson 3: Troubleshooting Internet Explorer and Content Access Issues

Lab : Troubleshooting Security Issues
Exercise 1: Recovering a BitLocker-Protected Drive
Exercise 2: Troubleshooting an Internet Explorer Security Issue

Module 9: Troubleshooting Operating System and Application Issues
This module describes how to troubleshoot issues related to operating system features and applications, including application installation and operation issues. This module also addresses applying application and Windows updates.

Lesson 1: Troubleshooting Application Installation Issues
Lesson 2: Troubleshooting Application Operations Issues
Lesson 3: Applying Application and Windows Updates

Lab : Troubleshooting Operating System and Application Issues
Exercise 1: Troubleshooting Windows Updates
Exercise 2: Troubleshooting AppLocker Policy Application
Exercise 3: Troubleshooting Application Startup

CTU Training Solutions , Updated: July 6th, 2017

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