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Course 20337B: Enterprise Voice and Online Services with Microsoft Lync Server 2013

Lync 2013 is part of the new version of Office, focusing on communication. It provides anywhere access to office applications and documents, email, calendar, HD video conferencing, and enterprise social networking across... Show More
Course Prerequisites:
MCSA: Windows Server 2012 OR MCSA: Office 365
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5 Days

Course Content

Course 20337A

MCSA: 70-337 Enterprise Voice and Online Services with Microsoft Lync Server 2013
5 Days

Module 1: Voice Architecture
This module introduces Enterprise Voice features of Lync Server 2013 and discusses all components required to for
implementation. A high level architectural design is provided and all relevant components such as mediation servers, gateways, SIP trunks, and PBX are discussed. This module provides students with the technical foundation to plan and deploy the Enterprise Voice workload.

Voice Features of Lync Server 2013
Architecture and Server Roles
Site Topologies

Module 2: Configuring Basic Enterprise Voice Functionality
This module discusses configuration items relevant to Enterprise Voice. At the end of the module, students will
have an in-depth understanding of configuration items such as trunks, routes, voice policies, and so on. Students will be able to configure Enterprise voice, implement routing and normalization and enable users for Enterprise Voice functionality.

Introduction to Lync Voice Routing
Configuring Enterprise Voice
Defining Voice Policies
Assigning DID Numbers
How to Design a Dial Plan

Lab : Preparing for Enterprise Voice
Analyzing the Existing Voice Infrastructure
Configuring the Topology for Enterprise Voice
Configuring Dial Plans and Normalization Rules
Configuring Voice Routes
Configuring Voice Policies and PSTN Usages
Configuring Number Manipulation on Trunks
Enabling Users for Enterprise Voice
Verifying and Testing
Normalization Rules
Testing Trunk Routing and Translation Rules.
Configuring Inter-Trunk Routing

Module 3: Designing Exchange Server 2013 Unified Messaging with Lync Server 2013
This module discusses the process for integrating Exchange Server 2013 Unified Messaging (UM) with Lync Server 2013. Students also learn about UM dial plan requirements and how to create and configure a UM dial plan. Students learn how to enable a user for UM integration with Lync Server 2013.

Overview of Exchange 2013 Unified Messaging
Integrating Unified Messaging with Lync Server 2013

Lab : Designing Exchange Server 2013 Unified Messaging with Lync Server 2013
Configuring Exchange Server 2013 UM to work with Lync Server 2013 Enterprise Voice
Configuring Lync Server 2013
Interoperability with Exchange Server 2013 Unified Messaging
Testing and Verifying Integration

Module 4: Voice Applications
This module discusses specific Enterprise Voice applications such as call parking, unassigned numbers, public
switched telephone network (PSTN) conferencing, and Response Groups–and builds on the basic Enterprise Voice deployment scenario introduced earlier in the course.

Call Park Servive
Managing Calls to Unassigned Numbers
PSTN Conferencing
Overview of Response Group Services
Implementing Response Group Services

Lab : Implementing Enterprise Voice Applications
Configuring Call Park
Configuring the Unassigned Number Feature
Verifying Call Park Service and Unassigned Number Feature
Configuring Agent Groups and Queues
Configuring Workflows
Configuring the Response Group Service Behavior
Configuring Dial-In Conferencing
Verifying Dial-In Access Configuration

Module 5: Configuring and Deploying Emergency Calling
This module covers the Location Information Server (LIS) and how to implement Emergency dialing and Enhanced 911 (E9-1-1) where appropriate. The module discusses the implementation and configuration of Emergency Services for a Lync infrastructure and explores various configuration aspects of Emergency Services, such as location services, call routing and E9-1-1.

Introducing Location Information Server
Overview of Setup and Call Flow
Designing Location Policies
Implementing LIS
Address Discovery
User Experience

Lab : Configuring the Lync Server 2013 Location
Information Service for Emergency Calling and E9-1-1
Creating Emergency Routes and PSTN Usages
Configuring Number Manipulation on Trunks for Emergency Numbers
Defining LIS Locations
Experiencing LIS Features
Creating E9-1-1 Gateway Configuration
Verifying Emergency Calling through the E9-1-1 Gateway
Creating an Alternate Local Path for Emergency Calls

Module 6: PSTN Integration
This module discusses how to connect Microsoft Lync Server 2013 to a public switched telephone network (PSTN) using an existing Public Branch Exchange (PBX), gateway or (Internet Service Provider (ISP). Connection to the PSTN allows enterprise users to make calls to and receive calls from outside external numbers using the same Lync client used for internal calls. Later lessons will cover Lync 2013 features to improve managing and interacting with external users connected through the PSTN.

Connecting to the PSTN
Connecting to the Existing PBX
M:N Interworking Routing
Call Routing Reliability

Module 7: Lync Server 2013 and Networking
This module focuses on network requirements planning, including Quality of Service (QoS), capacity, conferencing traffic, Edge placement, and bandwidth management. The module also discusses how to plan and deploy Call Admission Control (CAC). Students will learn about Lync networking dependencies, design guidelines, and best practices. The module also provides background information on CAC and QoS, and design and configuration information. At the end of the module, students will understand the networking requirements for Lync Enterprise Voice, and know how to successfully design, implement and configure Lync for both QoS and CAC.

Planning for Media Requirements
Call Admission Control
Planning for Call Admission Control
Media Bypass

Lab :Implementing Call Admission Control
Configuring CAC Components
Verifying Bandwidth Policy Application

Module 8: Phones and Devices
This module discusses Lync phones and devices. At the end of the module the student will be able to deploy and configure Lync phones and devices.

Introduction to Phones and Devices
Device Deployment
Lync Server 2013 Phone Management
Analog Device Support

Module 9: Online Configuration and Migration
This module introduces Lync Online and hybrid scenarios as well as explaining how to migrate users to Office 365. The different Lync online deployment architectures and the differences in feature set and functionality are discussed.

Introduction to Office 365 Architecture
Hybrid Scenarios
Lync Online Policies
Integrating Lync Online and Lync On-Premise
Configuring Edge for Lync Online
User Migration between Lync On-Premises and Lync Online

Lab : Configuring a Hybrid Deployment of Lync Server 2013
Setting up Lync Hybrid Deployment with Lync Online
Preparing Online Services
Installing the Directory Synchronization Tool
Verifying the Hybrid Lync Deployment

Module 10: Hybrid Voice and Unified Messaging
This module discusses integration of Lync Online with Lync on-premises for the purpose of leveraging PSTN voice infra
structure located on-premise for the Lync Online users. This is known as hybrid voice deployment. Students will learn how to setup hybrid voice for Office 365 users as well as users that have been migrated to Lync Online from a Lync on-premises deployment. This module also covers integration of Exchange Online UM messaging with both Lync Online and Lync on-premises in a hybrid scenario.

Configuring Online Users for Enterprise Voice
Configuring the Lync Edge server to support Exchange UM Online
Enabling Users for Exchange UM Online

Lab : Configuring Enterprise Voice for Both Online and On-Premise Users
Configuring the Lync On-Premises Deployment to Work with Lync Online
Testing Voice Calls between Lync Online and On-Premises Deployment

Module 11: Monitoring
This module explains the requirements for quality of experience (QoE) monitoring. Students learn to interpret and use QoE reports to better manage and deliver the Lync Server 2013 user experience.

Voice Quality Concepts
Exploring Lync Monitoring Server Components
Exploring Lync Monitoring Server Reports
RTP and RTCP Collected Information

Lab : Exploring Monitoring Server Reports
Reviewing Peer-to-Peer Session Detail Reports
Reviewing Call Detail Reports

Module 12: Voice Resiliency
This module explains the voice resiliency features of Lync Server 2013. The module explores multiple failure scenarios, such as central site, branch, and WAN failover.

Voice Resiliency in Lync Server 2013
Lync Pool Resilience
Branch Office Resilience

Lab : Implementing Voice Resiliency in Lync Server 2013
Configuring a Survivable Branch Server
Testing and Verifying Branch Office Resiliency with a WAN
Testing and Verifying Branch Office Resiliency with a Pool
Testing and Verifying Branch Office
Resiliency with an SBA
Testing and Verifying Central Site Voice Resiliency

CTU Training Solutions , Updated: September 11th, 2017

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