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Course MD-100T04-A: Maintaining Windows 10

In this course, students will learn how to manage and troubleshoot Windows 10. This course will deep-dive into the architecture and tools used for managing, monitoring, and troubleshooting the OS, Apps, and hardware. Stu... Show More
Course Prerequisites:
The Modern Desktop Administrator must be familiar with M365 workloads and must have strong skills and experien... Show More
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Instructor-Led Training (ILT)

Attend training in a classroom environment at a campus near you. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

Duration
1 Day

Course Schedule

Upcoming dates for Course MD-100T04-A: Maintaining Windows 10

Module 1: Supporting the Windows 10 Environment

This module will cover the Windows 10 architecture and common environments. Students will be introduced to the various tools used in maintaining Windows. This module will also discuss methodologies for effectively troubleshooting issues and how to proactively manage and optimize Windows 10.
Lessons

  • Troubleshooting Windows
  • Troubleshooting Tools

Lab : Practice Lab: Monitoring Windows 10

  • Monitoring Events
  • Monitoring Reliability and Performance

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Module 2: Troubleshooting the Windows OS

In this module, Students will learn how to troubleshoot startup and service issues related to the operating system. This module will teach the different startup and recovery options, and how to troubleshoot different Windows services.
Lessons

  • Troubleshooting Windows Startup
  • Troubleshooting Operating System Service Issues
  • Troubleshooting Sign-In Issues

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Module 3: Troubleshooting Files & Applications

This module helps students plan for file backup and recovery. Students will learn how to plan and configure data protection strategies and how to perform various file and system recovery methods. This module also includes common methods for troubleshooting application installation issues, compatibility issues, and resolving browser issues.
Lessons

  • File Recovery in Windows 10
  • Application Troubleshooting

Lab : Troubleshooting Desktop Apps

  • Troubleshooting AppLocker Policy Applications
  • Troubleshooting Application Compatibility Issues
  • Troubleshooting Microsoft Internet Explorer Issues
  • Troubleshooting Microsoft Edge Issues

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Module 4: Troubleshooting Hardware and Driver

This module introduces hardware troubleshooting. Students will learn about driver management and how to troubleshoot devices. Students will also learn steps for troubleshooting system hardware and external peripherals such as USB drives and printers, including diagnostic methods and remediation.
Lessons

  • Troubleshooting Device Driver Failures
  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures

Lab : Troubleshooting Device Driver Issues

  • Troubleshooting a Missing Device Driver
  • Resolving Hardware Problems
  • Resolving device driver problem
  • Configuring Group Policy Settings to Control Device Installation

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CTU Training Solutions , Updated: May 27th, 2019

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