Module 1: Recommend and design system feedback mechanisms
- The inner loop
- Continuous Experimentation mindset
- Design practices to measure end-user satisfaction
- Design processes to capture and analyze user feedback
- Design process to automate application analytics
Lab : Integration between Azure DevOps and Teams
Lab : Feature Flags
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Module 2: Implement process for routing system feedback to development teams
- Implement tools to track system usage, feature usage, and flow
- Implement routing for mobile application crash report data
- Develop monitoring and status dashboards
- Integrate and configure ticketing systems
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Module 3: Optimize feedback mechanisms
- Site Reliability Engineering
- Analyze telemetry to establish a baseline
- Perform ongoing tuning to reduce meaningless or non-actionable alerts
- Analyze alerts to establish a baseline
- Blameless PostMortems and a Just Culture
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