ICB Certified Junior Office Administrator

Course Content

Office Communication:
12 Days
• The key principles of effective business communication
• Spoken communication
• Written communication
• Understanding the work environment
• Putting it all together / Revision

Business and Office Administration 1:
12 Days
• The role and function of the secretary
• Creating evidence and maintaining confidentiality
• Handling mail
• The role of the receptionist
• Record management systems
• Communication for business

Bookkeeping:
12 Days
• An introduction to basic business, bookkeeping and accounting
• Value Added Tax and source documents
• Recording cash transactions
• Recording credit and sundry transactions
• Inventory systems
• Individual accounts for debtors and creditors
• The bank reconciliation process
• An introduction to financial statements
• Depreciable assets

Marketing Management and Public Relations:
12 Days
• Basic concepts in marketing management
• The internal marketing environment
• The external marketing environment
• Determining a marketing strategy
• Understanding ‘Product’ in the marketing mix
• Understanding ‘Place’ in the marketing mix
• Understanding ‘Price’ in the marketing mix
• Understanding ‘Promotion’ in the marketing mix
• The role of public relations and mass communication
• Integration – formulating a strategic marketing plan

Business Law and Administrative Practice:
12 Days
• ‘The Law’
• The law of contract
• Breach of contract
• Remedies for breach of contract
• Termination of contracts
• The law of delict
• Contract of sale
• Credit agreements
• Contract of lease
• Contract of agency
• Contract of partnership
• Business entities
• Contract of insurance
• Contract of suretyship
• Negotiable instruments
• Contract of employment
• Intellectual property and competition law
• Environmental law and Revision

Cost and Management Accounting:
12 Days
• An introduction to managerial accounting
• Controlling inventory and overhead costs
• Accounting for a manufacturing enterprise
• Budgeting and standard costing
• Job costing
• Preparing contract accounts
• Process costing
• Financial management